Aileen Reyes
Montgomery
Summary
Compassionate Healthcare Professional with expertise in venipuncture and blood collection, ensuring patient comfort and procedure accuracy. Skilled in specimen handling, data entry, and patient education, promoting safe practices. Strong communicator, fostering positive patient experiences and enhancing clinical workflows.
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
3
3
years of professional experience
2
2
Languages
Work History
American national phlebotomy
Phlebotomist
Houston, Texas
- Collected blood samples using proper techniques and safety protocols.Assisted patients in understanding the blood draw process and addressingconcerns.Maintained cleanliness and organization of phlebotomy equipment andwork area.Collected blood samples from patients following safety and hygieneprotocols.Maintained equipment and ensured all tools were sterile and functional.Assisted in training new staff on phlebotomy techniques and safetypractices.Verified patient information prior to specimen collection.Adhered to HIPAA guidelines regarding patient privacy.••Performed venipuncture and other blood collection procedures accordingto established standards.Collected specimens from pediatric, adult, geriatric, and special needspatients.
Customer service
HEB Grocery Store
The Woodlands
01.2023 - 06.2026
- Served existing accounts by delivering tailored customer service and support, strengthening client relationships.
- Supported clients with inquiries on order status, enhancing overall customer experience.
- Developed customer service standards, policies, and procedures to streamline operations.
Education
Certified Phlebotomist Technician
Montgomery, TXGeneral Education Diploma
Montgomery , TXSkills
- Customer service
- Patient support
- Problem solving
- Patient care
- Pediatric phlebotomy
- Venipuncture expertise
- Skin puncture
- Medical testing
- On-site testing
- Proper labeling
- Lab procedures
- Sanitation and sterilization
- HIPAA compliance
- Medical terminology
- Anatomy and physiology
- Data analysis
- Recording data
- Technical troubleshooting
- Adaptable approach
- Paperwork processing
- Project management
- Sanitation and sterilization
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Accomplishments
- Student of the month
- Employee of the month
- Perfect attendance
Timeline
Customer service
HEB Grocery Store
01.2023 - 06.2026
American national phlebotomy
Phlebotomist
Certified Phlebotomist Technician
General Education Diploma