Aileen Rodriguez
Sicklerville,NJ
Summary
Dynamic professional with expertise in guest relations and operational efficiency. Proven ability to manage entrance flow and server workloads to enhance service delivery. Strong collaborative skills with a focus on multitasking to ensure exceptional dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Material Handler
Michaels Distribution Center
Berlin, NJ
02.2024 - 11.2024
- Collaborated with team members to consistently achieve daily production targets.
- Entered unit quantities into inventory database to track stock levels accurately.
- Assigned daily workstations in receiving area to enhance merchandise flow and coordination.
- Resolved RF scanner and system issues promptly, ensuring minimal disruption to operations.
- Supported efficient receipt of incoming freight by unloading and verifying shipments.
- Contributed to 98% on-time delivery rate through organized outbound shipment processes.
- Ensured safety by conducting daily inspections and promoting team accountability.
- Assisted coworkers regularly, demonstrating strong communication in fast-paced environment.
Pharmacy Technician Trainee
Rite-Aid Pharmacy
Sewell, NJ
06.2023 - 02.2024
- Restocked shelves with medications as needed to ensure timely availability.
- Supported pharmacists by accurately inputting prescriptions and managing patient profiles in the pharmacy system.
- Communicated with customers to verify prescription and insurance information, enhancing attention to detail.
- Maintained an organized pharmacy work area by restocking supplies, checking expiration dates, and assisting with inventory management.
- Collaborated with team members to process high-volume prescription orders during peak hours, ensuring schedule adherence.
- Adapted to strict regulations and privacy protocols while learning technical systems in fast-paced environment.
- Handled prescription drugs safely, counted and prepared medicines for patients with precision.
Server
Taormina's Pizza & Pasta
Blackwood, NJ
03.2019 - 12.2023
- Provided excellent customer service by greeting guests, taking dine-in and phone orders accurately, and addressing complaints professionally, contributing to strong customer satisfaction and return business.
- Operated POS and cash register systems with accuracy while managing cash and card transactions, reducing checkout errors, and supporting smooth front-end operations.
- Communicated effectively with kitchen staff to relay special requests and allergy concerns, ensuring safe and customized dining experiences for customers.
- Delivered food promptly and courteously, consistently checking in with guests to ensure satisfaction, and resolving any issues quickly to enhance the overall experience.
- Maintained cleanliness and readiness of the dining area by performing regular opening, closing, and restocking duties, contributing to a welcoming and organized environment.
- Assisted in onboarding and training new servers by demonstrating proper procedures and customer service techniques, reducing training time, and improving team confidence.
- Stayed up to date on menu items, ingredients, and preparation methods to provide informed recommendations and accurate order input, improving order accuracy and the guest experience.
Education
Medical Assistant
Pennco Tech
Blackwood, NJ07-2025
High School Diploma -
Timber Creek High School
Erial Nj06-2020
Skills
- Point-of-sale (POS) systems
- Cash handling
- Inventory management
- RF scanner operation
- Order accuracy
- Food safety procedures
- Phone etiquette
- Data entry and analysis
- Bilingual: English and Spanish
- Cross-functional collaboration
- Retail merchandising
- Shipping logistics
- Microsoft Outlook
- Customer service
- Conflict resolution
- Verbal and written communication
- Scheduling and time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
The NJ State Seal of Biliteracy: Spanish
Timeline
Production Material Handler
Michaels Distribution Center
02.2024 - 11.2024
Pharmacy Technician Trainee
Rite-Aid Pharmacy
06.2023 - 02.2024
Server
Taormina's Pizza & Pasta
03.2019 - 12.2023
Medical Assistant
Pennco Tech
High School Diploma -
Timber Creek High School