Aileen Sales
Staten Island,NY
Summary
Results-oriented professional with a strong background in operations, risk management and customer service. Highly skilled in analyzing data, identifying areas for improvement, and implementing strategic solutions to drive operational efficiency. Proven track record mitigating risks, and enhancing customer satisfaction. Excellent leadership abilities with a focus on building and motivating high performing teams. Strong communication and interpersonal skills, able to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization. Committed to delivering exceptional results and exceeding expectations in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Investor & Client Services - Investment Management
Brown Brothers Harriman & Co.
01.2021 - Current
- Accountable for client onboarding and account openings for institutional accounts and private fund investors.
- Accountable for the initial KYC review and periodic account reviews.
- Accountable for the distribution and processing of private fund subscription documents.
- Review of account opening documentation to ensure compliance with KYC requirements and operational readiness.
- Serve as primary point of contact for clients to ensure client satisfaction, engagement, and retention.
- Serve as a liaison between relationship managers, third-party custodians, transfer agent and other operational areas throughout lifecycle of the client.
- Serve as primary point of escalation for internal departments for any client related issues.
- Trained new employees on proper protocols and customer service standards.
Senior Risk Analyst - Human Resources
Brown Brothers Harriman & Co.
11.2017 - 01.2021
- Collaborated with Senior leadership and key stakeholders to develop and implement a comprehensive risk management strategy to align with the firm's overall risk management framework and objectives
- Coordinated risk-related training for HR staff to increase awareness and understanding of regulatory requirements and industry best practices
- Conducted risk assessments of HR processes and controls to help identify potential areas enhancements
- Developed corrective action plans and remediation efforts designed to mitigate identified risks through risk assessments Facilitated compliance and audit reviews related to HR risk management process, procedures, and controls
- Prepared risk-based reports and risk metrics for senior management
- Created risk related communications, training and quarterly risk bulletins delivered to HR staff
Risk & Governance Analyst - Investment Management
Brown Brothers Harriman & Co.
01.2011 - 11.2017
- Managed corporate governance and regulatory matters for proprietary commingled vehicles
- Organized the logistics and coordination of fund board and oversight committee meetings - responsibilities included drafting meeting minutes, tracking action items and deliverables, creating agendas and presentations, creating board books, distributing meeting materials and communications
- Maintained corporate records (electronic and paper) - responsibilities included execution of corporate and regulatory filings, annual reviews of applicable fund documents, and general corporate records
- Maintained regulatory filings calendar to ensure completion in a timely manner
- Provided project management support around training initiatives and other corporate governance matters to fund boards and committee members
- Facilitated the implementation of a risk event reporting tool and provided training to increase risk awareness and self-disclosure as part of the firm's risk management program
- Facilitated the implementation of a new AML program and KYC system and coordinated training to promote understanding and awareness of compliance requirements and industry best practices for KYC
Fund Administrator - Wealth Management
Brown Brothers Harriman & Co.
08.2008 - 01.2011
- Served as a liaison between Compliance, Accounting, Fund Operations, and other areas supporting proprietary funds Coordinated the distribution and execution of offering documents for new investors.
- Prepared and executed investor mailings (i.e., quarterly account statements, distribution notices, capital calls).
- Processed vendor invoices for fund related expenses and generated monthly/quarterly expense reports to Fund Accounting function for reconciliation.
- Maintained official books and records for proprietary funds.
- Performed various administrative functions as needed.
Education
Bachelor of Arts - Interdisciplinary Arts And Sciences: Global Lab
The City College of New York
New York, NY05.2026
Skills
- Excellent analytical and problem-solving skills
- Excellent organizational and project management skills
- Excellent attention to detail
- Excellent written and oral communication skills
- Strong relationship management, negotiating and influencing skills
- Strong leadership skills
- Ability to work with autonomy as well as in a team environment
- Ability to multi-task in a fast-paced environment
Technology
- Proficient in Microsoft Office Products (Word, Excel, Power Point, Visio, Outlook, SharePoint), Concur, Workday, Archer, Navex - Policy Tech, Proofpoint, Symantec, Pivotal CRM, Salesforce, DocuSign
Timeline
Investor & Client Services - Investment Management
Brown Brothers Harriman & Co.
01.2021 - Current
Senior Risk Analyst - Human Resources
Brown Brothers Harriman & Co.
11.2017 - 01.2021
Risk & Governance Analyst - Investment Management
Brown Brothers Harriman & Co.
01.2011 - 11.2017
Fund Administrator - Wealth Management
Brown Brothers Harriman & Co.
08.2008 - 01.2011
Bachelor of Arts - Interdisciplinary Arts And Sciences: Global Lab
The City College of New York