Aileen Torres-Cowman
Camby,Indiana
Summary
Dynamic Training Ambassador Certified with a proven track record at Amazon, successful in analytical problem-solving and effective communication. Excelled in mentoring and coaching over 100 employees, enhancing performance and engagement. Skilled in HRIS and proficient in managing multiple tasks, significantly improving operational efficiency and employee satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Ambassador Certified
Amazon Prime- Fresh
08.2020 - Current
- Keep track of associate rates, working habits and give coaching advice on how to perform to the best of their ability
- Customed to fast-paced environments
- Stock grocery items on shelves in the freezer, ambient, chiller, and produce
- Recycle appropriate boxes and plastic
- Problem Solver; correct inventory that associates had problems with while receiving the product
- RF scanner and printer trained
- ICQA trained; Keep track of incoming inventory from our delivery trucks
- Audit inventory and make sure everything is correct in our system
- Perform bin sweeps and removing dark inventory
- Perform cycle counts to make sure all items belong to the bin ID and are available on our website for purchase
- Worked as a team member to provide the highest level of service to customer orders
Training Ambassador Certified
Amazon Fulfillment
11.2014 - 03.2019
- Worked in the AFE department
- Inducted items into individual totes from a conveyor belt
- Rebinned items from the inductors totes and placed them in their assigned bins for the packer to receive
- Packed customer orders prepared from the rebinner and prep them for the next stage
- Worked as a 'floater' when the department needed assistance with helping other associates
- Used a walkie-talkie to keep communication open with management and PA's
- Experience with training up to groups of 10 during busy peak seasons
- Keep track of associate rates, working habits and give coaching advice on how to perform to the best of their ability
- Customed to fast-paced environments
- Customed to working with 100+ employees
- Worked up to 60 hours (about 5 days) a week during peak seasons
- Trained incoming management teams in my department and hosted tours of the building
Education
Human Resource Management Certificate -
Southern New Hampshire University
01.2025
High School Graduate -
George Washington Community High School
01.2014
Skills
- Analytical Problem-Solving
- Effective Communication
- Proficient in Managing Multiple Tasks
- HRIS Trained
- Strong Organizational Skills
- Emotional Awareness
- Team Participation Skills
- Employee Engagement Initiatives
- Mentoring
- Feedback provision
- Training best practices
- Coaching and mentoring
- Employee engagement
- Employee coaching
- Performance evaluation
- New hire on-boarding
- Presentation
Certification
Certified in HR Ethics Series: Common Ethical Challenges; Issues in the Workplace
References
References available upon request.
Timeline
Training Ambassador Certified
Amazon Prime- Fresh
08.2020 - Current
Training Ambassador Certified
Amazon Fulfillment
11.2014 - 03.2019
Human Resource Management Certificate -
Southern New Hampshire University
High School Graduate -
George Washington Community High School
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