Aileen Trujillo
Summary
Experienced residential program manager with a proven track record in managing team dynamics and fostering a collaborative environment. Proficient in conflict resolution, staff training, and ensuring regulatory compliance. Recognized for reliability, adaptability, and a results-oriented approach to maintain the highest standards of resident care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Program Manager for Residential Services
Supreme Nursing Care and Supported Living
05.2022 - 06.2024
- Ensured the efficient utilization of household funds by managing the budget with precision, efficiency, cost-sensitivity, and consistency.
- Managing waiver eligibility and program criteria for overtime by scheduling DSP staff and covering schedules.
- Conducted medication recertification practicums and observations for both new and experienced personnel.
- Conducting evaluations on a monthly, quarterly, and yearly basis.
- Individually participated in available SIS meetings.
- Offered tutoring, advice, and mentoring to foster the development of healthy and positive adolescents.
- Employed non-restrictive and de-escalation techniques to safely manage client behavior and conflicts.
- Assisted clients in the development of their talents and interests in the areas of academic, social, and occupational development.
Supervisor/CPS Manager
United Care Community Home, LLC
06.2019 - 05.2022
- Administered medications
- Instructed new hires on program orientation, fire safety, agency regulations, and employee expectations.
- Adhered to internal and state rules, participated in inspections, investigations, and state monitoring.
- Liaised with families, physicians, caseworkers, support coordinators, behavioral therapists, and support team.
- Implement community-focused activities that meet consumers' intellectual and physical requirements, promoting person-centered development.
- Implemented activities to improve the client's daily life.
- Actively communicated with the supervisor concerning concerns and requirements; responded to directions, instructions, and feedback; managed administrative team and agency hierarchy.
Residential Supervisor / Program Manager
Community Options Inc.
04.2013 - 05.2017
- Practicum observer for medication observations
- Engaging with insurance carriers to address billing concerns, verify insurance coverage, and clarify coverage benefits.
- Analyzing budgets to determine the optimal allocation of resources.
- Assisted individuals with intellectual disabilities, autism, and mental health challenges
- Oversaw personnel management, encompassing staff evaluations, scheduling, and coordinating all necessary training for staff.
- Compiled reports for the immediate support group of consumers, which included families and/or guardians, staff, employment specialists, case managers, and other professionals, encompassing monthly and quarterly reviews.
- Engaged with the licensee department personnel during inspections, inquiries, or investigations.
Education
Certified Medical Assistant - Medical Assistant
Lincoln Technical Institute
Allentown, PA03-2013
Skills
- Team management
- Customer service
- Team building
- Organization
- Decision-making
- Work delegation
- MS office applications
- Attention to detail
- Flexible and adaptable
- Employee scheduling
- Budget coordination
- Onboarding and training
Timeline
Program Manager for Residential Services
Supreme Nursing Care and Supported Living
05.2022 - 06.2024
Supervisor/CPS Manager
United Care Community Home, LLC
06.2019 - 05.2022
Residential Supervisor / Program Manager
Community Options Inc.
04.2013 - 05.2017
Certified Medical Assistant - Medical Assistant
Lincoln Technical Institute
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