Aileen Urroz
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Dermalogica
Miami, FL
12.2023 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed relationships with key customers to increase loyalty and repeat business.
- Coordinated events such as special promotions, product launches, Corporate events.
- Analyzed data from daily sales reports to identify trends in customer purchases.
- Provided feedback to the stores management team regarding Sales, events and trainings.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Mentored My Doors Skin therapist, on sales, services and customers
- Oversee 8+ stores in my region.
Retail Sales Associate
Clarins USA
Miami, FL
12.2022 - 12.2023
- Generated over $4000 in revenue each week.
- In charge of sales in The highest volume store in south florida
- Organized promotional events for customers at the store location.
- Trained staff on product knowledge
- Ensured proper display of merchandise throughout the store according to company standards.
- Conducted skin analysis and recommended appropriate skincare regimes for customers.
- Developed relationships with existing customers by engaging them in conversation about current and new products.
PRESTIGE BEAUTY ADVISOR
Ulta
Miami, Fl
03.2022 - 11.2022
- Took inventory or examined merchandise to identify items needing reordering or replenishment
- Shared expert product knowledge and demonstrated custom-fit solutions
- Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales
- Attended meetings to learn about new beauty products and trends
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look
- Promoted new products with events to boost sales and prospective customers
- Used testers and sampling to demonstrate product application
- Stocked shelves, cleaned floors and organized sales areas.
BARISTA MANAGER
Downtown life nutition
Miami, Fl
08.2020 - 11.2021
- Enforced sanitary practices to foster general cleanliness and maintenance of coffee shop
- Improved product offerings and service levels to optimize guest satisfaction
- Trained baristas to continually improve guest experiences
- Handled cash and credit card transactions, balancing cash drawer at end of shift
- Coached and motivated team to exceed goals for sales, speed of service and order accuracy
- Scheduled and received deliveries and verified goods received against paperwork
- Established standards for personnel performance and customer service
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
MAC COUNTER MANAGER
Ulta
Miami, Fl
11.2019 - 04.2020
- Make application Knowledge on top trends and skincare/make up brands, Provided assistance to customers and provided information on new make-up trends
- Maintained an effective brand image and ensured neat and clean store
- Coordinated with customers and if required provided make-up demonstrations
- Maintained optimal information for company products and services
- Participated in various marketing training sessions for the organization
- Assisted customers and provided information on vast array of products in the store
- Maintained cleanliness in store and ensured quality of visual merchandising.
PRESTIGE BEAUTY ADVISOR
Ulta
Miami, Fl
02.2018 - 11.2019
- The Prestige Beauty Advisor is responsible for maximizing sales through assisting guests in the selection and purchase of prestige merchandise, while following all company policies and procedures
- Acknowledge and greet all guests and offers friendly, prompt and courteous service
- Inform guests of current promotions, events, and services within the store
- Responsible for meeting or exceeding individual sales and productivity goals
- Responsible for presenting an image at all times that reflects the knowledge of the prestige cosmetic lines sold at ULTA
- Routinely does makeup applications, skincare analysis, and product demonstrations with guests
- Book appointments for scheduled special events
- Ensure that all testers within Prestige area are continuously in stock and maintained in compliance with the hygiene standards
- Ensure stock is kept full at all times within the prestige categories
- Ensure all resets and planograms are executed as directed
- Ensure makeover stations adhere to company standards at all times
- Maintain company visual merchandising standards
- Maintain standards of cleanliness and organization within the prestige area and ULTA color library.
RECEPTIONIST SUPERVISOR
Lumi Garnett
Miami, FL
04.2017 - 01.2018
- Drafted and monitored employee scheduling to support effective resource allocation
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Resolved escalated complaints and answered questions regarding policies and procedures
- Performed routine and scheduled maintenance services
- Created appointments, cancellations, rescheduling and answered all calls.
SALES ASSOCIATE
Macys
Miami, FL
11.2016 - 04.2017
- Operated cash register and POS to process sales transactions and handle payments
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Cross-trained with other store departments and areas, supporting overall retail operations
- Performed cleaning tasks, keeping store neat and organized
- Promoted visual presentation standards by keeping store replenished.
Education
PERSONAL FITNESS TRAINING IN CPT -
Nasm National Academy of Sport Medicine
03.2023
ESTHETICIAN IN BEAUTY -
Beauty Schools Of America
07.2018
HIGH SCHOOL DIPLOMA -
Miami killian Senior High
05.2016
Skills
- Engaging With Diverse Customers
- Sales And Promotions
- Strong Communication And Interpersonal Skills
- Time Management
- Exceeding Customer Expectations
- Coaching and Mentoring
- Promotional Planning
- Sales Strategy Implementation
Certification
- Licensed esthetician
- Professional makeup artist
- CPR/AED/FIRST-AID
Timeline
Retail Sales Associate
Dermalogica
12.2023 - Current
Retail Sales Associate
Clarins USA
12.2022 - 12.2023
PRESTIGE BEAUTY ADVISOR
Ulta
03.2022 - 11.2022
BARISTA MANAGER
Downtown life nutition
08.2020 - 11.2021
MAC COUNTER MANAGER
Ulta
11.2019 - 04.2020
PRESTIGE BEAUTY ADVISOR
Ulta
02.2018 - 11.2019
RECEPTIONIST SUPERVISOR
Lumi Garnett
04.2017 - 01.2018
SALES ASSOCIATE
Macys
11.2016 - 04.2017
PERSONAL FITNESS TRAINING IN CPT -
Nasm National Academy of Sport Medicine
ESTHETICIAN IN BEAUTY -
Beauty Schools Of America
HIGH SCHOOL DIPLOMA -
Miami killian Senior High
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