Summary
Overview
Work History
Education
Skills
LANGUAGES - FLUENT
Timeline
Generic

AILEEN VELEZ

Hopkinsville,KY

Summary

Seeking a full-time permanent position in a dynamic business environment with opportunities for growth. Dedicated to utilizing my skills and expertise to drive organizational success and professional development. Experienced in business operations, committed to supporting strategic initiatives and improving efficiency. Excited to collaborate with a forward-thinking team focused on excellence in a fast-paced setting.

Overview

20
20
years of professional experience

Work History

Office Assistant

H&R AGRI-POWER
11.2019 - Current
  • Handled incoming communications, responding promptly to inquiries and directing messages appropriately.
  • Assisted in document preparation and filing, maintaining organized record-keeping systems.
  • Supported office supply inventory management, coordinating orders to maintain optimal stock levels.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
  • Implemented office procedures to enhance workflow efficiency and improve overall productivity.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Entered figures using 10-key calculator to compute data quickly.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Sorted and organized incoming mail for efficient processing and distribution.
  • Organized, maintained and updated Tax Exemptions.
  • Analyzed Batch Reconciliation Reports to identify and resolve discrepancies, ensuring accuracy before posting to the general ledger.

DEPOSIT OPERATIONS SPECIALIST

HERITAGE BANK
09.2012 - 10.2019
  • Review daily reports for any errors.
  • Maintain Electronic Banking files for reporting.
  • Communicate with third party vendor in a timely and professional manner on any issues.
  • Maintain compliance with consumer laws and regulations as applicable.
  • Assist in managing the delivery of quality service to customers resolving customer issues within authority levels.
  • Worked in Resource Center to assist employees.
  • Participated in Community Involvement Activities.

MERCHANT TELLER, OPERATIONS SPECIALIST

BANK OF AMERICA
01.2006 - 09.2012
  • Balanced and maintained cashbox and performed teller transactions.
  • Performed large currency commercial transactions and change orders.
  • Prepared currency shipments out and verified currency shipments in.
  • Knowledgeable of teller operations, procedures and bank regulations.
  • Assisted Teller Operations Specialist in daily operational duties.
  • Prepared commercial Quick Bag Deposits Daily.
  • Knowledgeable of vault balancing and operations.
  • Consistently review customer relationships to refer bank products and services.
  • Built, Maintained, and deepened customer relationships.
  • Appointed Spirit Champion to observe and coach associates on professional customer treatment.
  • Referred Customers to specific bank products and services daily.
  • Upheld strict guidelines and procedures in accordance with compliance to ensure safety of bank assets, employees and customers.
  • Performed Relationship-Building follow-up calls regularly to ensure highest quality of customer service.
  • Ensured the machine sorted IQ & out-sort payments properly.

Education

High School Diploma -

East Hartford High
East Hartford, CT
06.2004

Skills

  • Bank Reconciliation
  • Accounting Principles
  • Dispute Resolution
  • Financial Analysis
  • Attention to Detail
  • Problem Solving
  • Communication
  • Team Collaboration

LANGUAGES - FLUENT

ENGLISH
SPANISH

Timeline

Office Assistant

H&R AGRI-POWER
11.2019 - Current

DEPOSIT OPERATIONS SPECIALIST

HERITAGE BANK
09.2012 - 10.2019

MERCHANT TELLER, OPERATIONS SPECIALIST

BANK OF AMERICA
01.2006 - 09.2012

High School Diploma -

East Hartford High

Similar Profiles

CREATE PROFILE