Aileen Zamora
Cameron County Sheriffs Office / Carrizales Rucker Detention Center
BROWNSVILLE,TX
4
years of professional experience
2
Languages
Detail-oriented correctional professional clerk with experience in visitor screening, inmate correspondence, and trust fund processing. Strong background in customer service , radio communication, and accurate electronic and paper records. Trusted to detect fraud, enforce policy, and maintain financial accuracy.
Work History
Jail Clerk / Trust Fund
4 Years 4 Months- Responded to phone inquiries and routed requests to appropriate units.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Screened and verified visitors by ensuring compliance with dress code and valid identification requirements , while monitoring visits to enforce facility policies and detect any inappropriate or suspicious behavior
- Coordinated inmate visitation by verifying civilian eligibility, conforming authorization on the approved visitation list, and accurately documenting all activity in both electronic and paper records
- Conducted security screenings of visitors to ensure compliance with facility policies, preventing the introduction of contraband, prohibited items, weapons, or unauthorized electronic devices; terminated visits when violations occurred
- Coordinated communication via radio between departments and staff for operational efficiency
- Monitored and regulated inmate correspondence via computer system (NCIC) exercising discretion to approve or deny messages in compliance with jail standards
- Facilitated communication between staff and inmates via ticketing system by responding to complaints and managing requests to add civilians to visitation list
- Responded to incidents by promptly notifying supervisors for assistance, coordinating appropriate resolution, and documenting the incident in detailed reports
- Inspected and documented inmate mail- both incoming and outgoing mail by verifying content for compliance with facility policies such as no illegal substances and threats.
- Pick up physical currency directly from the jail safe and process monetary deposits in full compliance with established facility financial procedures and audit standards
- Partner directly with correctional guards to verify that inmate receipt envelopes match corresponding transaction documents prior to balance posting
- Conduct postal runs accompanied by a correctional officer to secure incoming postal mail and official trust fund correspondence from the postal office
- Hand-count incoming physical cash piece-by-piece under supervision to confirm exact figures before entering records into digital databases
- Rigorously inspect and process incoming money orders to verify authenticity, check for fraudulent markers and protect facility financial operations
- Maintain complete documentation in Excel spreadsheets to double-check and cross-verify all cash totals, and trust deposits.
- Perform routine audits of inmate transactions history to resolve all discrepancies, verify account activities, and preserve detailed electronic and physical paper trails
Education
High School Diploma
Skills
Security screening & policy enforcement
Incident reporting
Radio communication
De-escalation
Financial Transactions & Cash Handling
Auditing preparation
Information & Assistance services
Fraud Detection
Excel & Electronic recordkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Jail Clerk / Trust Fund
Cameron County Sheriffs Office / Carrizales Rucker Detention Center
06.2022 - CurrentRead More
Homer Hanna High School
High School Diploma
Read More