Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aileena Bedoya

Aileena Bedoya

Colorado Springs,CO

Summary

Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members. Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.

Overview

12
12
years of professional experience

Work History

Team Manager

Teknowledge
Colorado Springs, Co
09.2024 - Current
  • As a Team Manager, I cherish the opportunity to lead by example, share my knowledge, and support my employees, peers, and colleagues in their growth.
  • It is fundamental to provide support while maintaining the integrity of our processes and policies.
  • Led employee relations through effective communication, coaching, training, and development.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Relationship Manager & Technical Lead

Tek Experts
Colorado Springs, Co
12.2019 - 09.2024
  • I work closely with Microsoft Partners and Customers to facilitate communication with Microsoft Support Teams.
  • My role hinges on active listening, troubleshooting and de-escalation.
  • It also takes a significant amount of organization and being detail-oriented to be successful.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

Shift Lead & Assistant Manager Trainee

Walgreen’s
Colorado Springs, Co
01.2018 - 08.2019
  • Directly interacting with customers to identify the need, whether it be self-serve product locations, a prescription or a hand-made photo album.
  • Additional responsibilities included administration, maintenance, ordering, stocking, store management, de-escalation and employee delegation.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Department Manager

Lowe’s Home Improvement
Arnold, MO
06.2015 - 10.2016
  • I was a Department Manager for several departments while at Lowe’s due to integrations.
  • I managed Tools & Hardware, Paint, and Windows Dressings.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Information Technology Specialist

U.S. Army
Fort Bragg, NC
08.2013 - 04.2015
  • Physical and mental training as a soldier, team building, advancement courses and time management.
  • Areas of development include field training, office management and inventory control.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Diagnosed and resolved hardware and software issues.

Education

Bachelor of Science - Business Management

University of Phoenix
Remote
08.2012

High School Diploma -

Herculaneum High School
Herculaneum, MO
05.2005

Skills

  • Computer skills
  • Negotiation and conflict resolution
  • Hiring and training
  • Employee development
  • Business analysis and reporting
  • Performance evaluations
  • Process improvement
  • Budget management

Timeline

Team Manager

Teknowledge
09.2024 - Current

Relationship Manager & Technical Lead

Tek Experts
12.2019 - 09.2024

Shift Lead & Assistant Manager Trainee

Walgreen’s
01.2018 - 08.2019

Department Manager

Lowe’s Home Improvement
06.2015 - 10.2016

Information Technology Specialist

U.S. Army
08.2013 - 04.2015

Bachelor of Science - Business Management

University of Phoenix

High School Diploma -

Herculaneum High School

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