Aileene Garcia

Responsible for telephone & field collections to ensure rental accounts are current, controlling & managing daily credit activities including in-home collections, skip tracing to locate customers & merchandise, recovery of merchandise & processing legal accounts when necessary. Performed duties which included rental, sales, verifications, & collections, installations, etc as necessary.

Facilitated hiring processes for cafe staff, people development, & food safety. Assisted with maintaining a clean, efficient & organized restaurant environment , meeting store operations, policies, store orders, cash & credit handling per POS system. Provided & prepared quality beverages & food products to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Coordinated product shipments from delivery trucks of product to make sure labels of received, pulled, open stickers were applied correctly as well as stocked in designated freezer or fridge.

• Prepared smoothies and food orders accurately using standardized recipes and portion guidelines.
• Operated POS system to process orders, handle payments, and maintain transaction accuracy.
• Maintained clean, organized workstations by following sanitation and food safety procedures.

Coordinated bail bond process among defendant, co-signer, and jail to ensure smooth release. Obtained background checks, criminal records, clearances, approvals, etc from local state agencies. Negotiated contracts and collected bond and jail fees daily to facilitate timely processing of cases, etc bond & jail fees on a daily basis. Executed daily faxing of completed paperwork to required courts., printing, scanned & emailed paper work daily to required courts or areas as indicated. Answered phones, verified court dates, & kept in contact with clients about collections. Submitted typed warrants to indicated court when warranted.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

Managed various accounting, finance, credit administration & clerical duties as directed to support operational department within the branch (i.e. store sales, parts, service). Prepared & made daily deposits. Resolved customer problems by facilitating by providing solution that is acceptable to the customer & or resolve conflict by removing obstacles to resolution. Obtained new or renewed rental contracts via sales floor or over the phone. Collected customer payments via cash, credit card, or online on a daily basis. Maintained accurate records to meet weekly/daily credits.

Maintained a clean and organized work environment by regularly cleaning and organizing workspaces. Stocked, rotated, and faced merchandise received daily; ensured strict cashier accountability and adherence to company security practices and cash control procedures. Assisted with cooking during busy periods and answered incoming calls via telecom while inputting information and orders via POS system. Prepared and served a variety of beverages and ice creams based on customer requests. Conducted orientation and training for new employees to familiarize them with their roles.

• Prepared burgers, fries, and combo meals to order while maintaining Sonic food quality standards.
• Operated grill, fryer, and prep stations efficiently during high-volume rushes.
• Assembled menu items accurately following drive-in recipes and portion guidelines.

Established cleaning expectations through daily assignments and procedural updates for employees. Documented supplies and equipment to ensure station and guest needs were consistently met. Performed administrative functions including: composing letters, & flyers. Reviewed & conducted interviews as part of hiring process. Addressed guest needs and complaints to provide satisfactory resolutions.

• Supervised housekeeping staff to maintain room cleanliness and guest-ready standards
• Inspected guestrooms and public areas for quality, safety, and sanitation compliance
• Trained new attendants on cleaning procedures, linens, and hotel service standards

Provided life-sustaining care for premature infants, multiples, congenital defects, and complicated deliveries, ensuring critical health stability. Administrated medications by variety routes (i.e. I.V., Central line, Picc, Gastrotube, & NG). monitored vital signs and performed dressing changes. Ensured milestones, & maturity were being met per indications. Formulated nursing care plans that included instruction & education to parents/caregivers on the baby. Obtained daily blood draws via PICC, I.V., Central lines as outlined in facility protocol.

• Administered prescribed medications and monitored patient responses for adverse effects
• Documented vital signs, assessments, and interventions in electronic medical records
• Collaborated with nurses and physicians to support coordinated patient care plans

Handled incoming calls to secure insurance authorization for procedures, hospital stays, specialist visits, and DME across multiple states. Obtained medical documentation to verify consistency with CPT and ICD coding. Submitted all documentation per company policy to Medical Director for authorization or denial. CoFacilitated coordination with Medicaid & Medicare across various states to ensure coverage.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

Triage phone calls and coordinated in- and outpatient surgeries with various clinics and hospitals. Collaborated with insurance companies to verify and secure coverage for medications, visits, and procedures by submitting necessary documentation and accurate ICD and CPT coding. Assisted MD with in-house minor procedures by starting I.V.'s, obtaining blood, & administering medication when indicated. ObtainConducted initial assessments for new patients and maintained ongoing communication to ensure comprehensive care.Performed artificial inseminations via intra-uterine on a daily basis.

• Assessed patient conditions, prioritized care needs, and initiated appropriate nursing interventions.
• Administered medications and treatments while maintaining strict compliance with safety protocols.
• Documented assessments, care plans, and patient responses in electronic medical records.