Ailen Leiva Pardo

Dynamic Customer Service Representative with a proven track record at Iberostar Hotels & Resorts, excelling in problem resolution and active listening. Enhanced guest loyalty through empathetic complaint handling and proactive feedback management, resulting in improved service standards and customer satisfaction. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.