Ailende Omozokpea
IT Audit / Operations
Charlotte,NC
Summary
Experienced with evaluating IT systems and controls for compliance. Utilizes analytical skills to identify potential risks and recommend improvements. Knowledge of industry standards and best practices for information security and audit processes.
Information technology professional with strong track record of delivering high-quality audits and compliance assessments. Known for thorough analysis and effective communication of findings. Reliable team player who adapts quickly to changing requirements. Expertise in IT risk management and internal controls.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Auditor
D2 Integrated Solutions
08.2019 - 05.2025
- Conducted comprehensive audits of IT systems to ensure compliance with industry standards and regulatory requirements.
- Evaluated risk management processes, identifying vulnerabilities and recommending improvements to enhance security protocols.
- Developed audit plans and methodologies to assess information technology controls and operational effectiveness.
- Collaborated with cross-functional teams to review findings, facilitating discussions on remediation strategies and risk mitigation.
- Analyzed data integrity issues within systems, implementing solutions that improved accuracy and reliability of financial reporting.
- Presented audit results to senior management, articulating key risks and actionable recommendations for process enhancements.
- Collaborated with cross-functional teams to ensure adherence to industry best practices, resulting in improved cybersecurity posture.
- Managed audit projects from inception to conclusion, delivering high-quality outcomes aligned with organizational objectives and stakeholder expectations.
- Identified opportunities for process improvements within the IT department by analyzing current operational structures and recommending strategic changes when necessary.
- Evaluated internal controls and processes, streamlining workflows for increased efficiency and risk mitigation.
- Assessed compliance with regulatory requirements, ensuring timely remediation of identified issues and avoiding potential penalties.
- Reviewed system configurations and access controls, strengthening overall network security and reducing unauthorized access incidents.
- Coordinated with external auditors during annual reviews, ensuring seamless communication and timely resolution of any concerns raised.
- Partnered with the IT team to investigate and resolve cybersecurity incidents, minimizing potential damage and restoring normal operations as quickly as possible.
IT Audit / Small Business Co-Owner (Per Time)
Nandleen LLC
05.2017 - 06.2025
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Implemented financial controls, monitoring expenses to maintain profitability and cash flow.
- Established vendor relationships, negotiating contracts to secure favorable terms and conditions.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Asst. Risk and Compliance Analyst
Alcon
08.2017 - 10.2019
- Analyzed compliance data to identify risks and ensure adherence to regulations
- Developed and implemented compliance training programs for staff understanding
- Collaborated with cross-functional teams to integrate compliance requirements into business processes
- Conducted audits and assessments to evaluate policy effectiveness and compliance status
- Prepared detailed reports outlining compliance findings and recommendations for improvement
- Monitored regulatory changes and updated policies to maintain organizational compliance
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Assisted in the development of a comprehensive risk assessment framework for evaluating potential threats to organizational compliance systems.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Played an active role in industry forums and conferences, staying informed of the latest regulatory developments and best practices to incorporate into company operations.
- Supported incident response efforts when breaches were identified by coordinating remediation efforts between multiple departments.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Collaborated with IT department to implement secure data management practices, safeguarding sensitive information.
- Enhanced regulatory compliance by conducting thorough audits of internal policies and procedures.
- Contributed to policy development, ensuring alignment with industry best practices and legal standards.
- Streamlined reporting processes, facilitating timely and accurate regulatory submissions.
Operations Assistant
Jumia Group
09.2014 - 04.2017
- Streamlined daily operations by coordinating schedules and optimizing resource allocation.
- Managed inventory levels, ensuring timely replenishment and minimal downtime.
- Developed and implemented efficient filing systems for improved document retrieval.
- Assisted in training new staff on operational protocols and best practices.
- Analyzed workflow processes to identify areas for improvement and increased efficiency.
- Facilitated communication between departments to enhance collaboration and project outcomes.
- Monitored compliance with company policies and procedures, ensuring adherence throughout the team.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Improved project tracking with introduction of comprehensive task management platform.
- Reduced operational downtime, performing regular maintenance checks on essential office equipment.
- Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
- Supported marketing efforts by coordinating logistics for promotional events and product launches.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Enhanced team efficiency by implementing new digital filing system for more accessible document retrieval.
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
- Optimized scheduling and resource allocation for significant efficiency gains in project execution.
- Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
NNPC Medical Services
05.2010 - 03.2013
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Trained new administrative staff on office protocols and software systems to enhance team productivity.
- Developed office procedures that improved workflow efficiency and reduced administrative errors.
- Oversaw front desk operations, delivering exceptional customer service to patients and visitors.
- Implemented inventory management for medical supplies, ensuring adequate stock levels at all times.
- Collaborated with healthcare providers to streamline communication and enhance patient care coordination.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated office operations to enhance workflow efficiency and support team productivity.
Education
MBA - Business Administration And Management
Ambrose Alli University
Edo State, Nigeria04-2010
Bachelor of Science - Political Science
Ambrose Alli University
Edo, Nigeria04-2005
Skills
- IT governance
- Security awareness training
- Vulnerability assessment
- Security policies
- Compliance reporting
- Audit planning
- Database security
- Disaster recovery
- Information security
- Incident response management
- Risk assessment
Certification
- CISA - Certified Information Systems Auditor
- CISSP - Certified Information System Security Professional
- CCNA - Cisco Certified Network Associate
- CCSA - Checkpoint Certify Security Administration
Timeline
IT Auditor
D2 Integrated Solutions
08.2019 - 05.2025
Asst. Risk and Compliance Analyst
Alcon
08.2017 - 10.2019
IT Audit / Small Business Co-Owner (Per Time)
Nandleen LLC
05.2017 - 06.2025
Operations Assistant
Jumia Group
09.2014 - 04.2017
Administrative Assistant
NNPC Medical Services
05.2010 - 03.2013
MBA - Business Administration And Management
Ambrose Alli University
Bachelor of Science - Political Science
Ambrose Alli University
Similar Profiles
Corey L. YlizaliturriCorey L. Ylizaliturri
Weapons and Tactics Instructor at Linxx Global Solutions/ATSCC/D2 Gov. SolutionsWeapons and Tactics Instructor at Linxx Global Solutions/ATSCC/D2 Gov. Solutions
James McNaughtonJames McNaughton
Security Lead at D2 Government SolutionsSecurity Lead at D2 Government Solutions
Samara HamiltonSamara Hamilton
Site Security Manager at D2 Government SolutionsSite Security Manager at D2 Government Solutions
Annie BraunsteinAnnie Braunstein
Teacher at Ben Gamla Palm BeachTeacher at Ben Gamla Palm Beach
Tamaghna BanerjeeTamaghna Banerjee
Senior Data Engineer at CAPGEMINISenior Data Engineer at CAPGEMINI