Ailene Concepcion
Miami,FL
Summary
Motivated and experienced Supervisor with 4 + years of successful leadership experience to an office of 35 team members. Highly personable and effective at managing big-picture goals and identifying strengths in performance, project and time management. Effective in assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. Strong in providing leadership and vision to drive teams to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor, Dept. of Translation & Interpretation
Eleventh Judicial Circuit Of Florida
Miami , FL
01.2019 - Current
- Successful background leading talented 35+ team of court interpreter personnel staff in high paced judiciary environment with internal and external stakeholders for largest judicial circuit in Florida.
- Effectively configure and coordinate up to 75 daily assignment requests, resulting in maximized interpreter coverage for 12 courthouse and128 judges and courtrooms.
- Readily apply strong leadership talents and problem-solving skills to maintain team efficiency and organize daily and monthly workflows for 128 judiciary courtrooms and judges.
- Directly oversee court interpreter personnel and engage with staff, discussing best practices, maintaining accountability and acknowledging excellent performance to achieve better output and quality targets.
- Successfully Implement process improvement techniques to shape organizational culture, while optimizing procedures for higher efficiency and help personnel evolve and grow.
- Prepare monthly and annual budget reports for performance numbers to predict future usage patterns with controls to prevent overages by analyzing past performance and numbers.
- Develop systems to track and log daily, short term and long term work issues as well as finding large scale solutions.
- Conduct employee evaluations to provide feedback and set expectations for future job performance and trained to improve weal areas.
- Handle judiciary issues and find solutions with established policies to meet change needs of Court Circuit and diminishing interpreter numbers due to retirement and post COVID logistics..
- Submit yearly training sessions in budget submittal proposals to empower team, build trust and assist with professional development.
- Revitalize and reconfigure operational structures and procedures both pre and post COVID to successfully adjust interpreter distribution and coverage efficiency and transition from fully remote, to hybrid models.
- Source, vet and manage vendors needed to accomplish daily courtroom needs.
- Schedule and facilitate meetings between Executive office and stakeholders to discuss goals, output and future needs.
Certified Court Interpreter
Eleventh Judicial Circuit Of Florida
Miami, FL
03.2014 - Current
- Provided oral interpretation for defendants, judges, witnesses, and victims for daily calendars, testimony while successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspect while maintaining tone, emotion and register.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Attended continuing education courses to maintain and renew Tallahassee required certification every two years.
Spanish Linguist
Grandview Products Slot Machines
Miami , FL
07.2011 - 03.2014
- Single-handedly interpreted for three person team for million dollar grossing slot machine refurbishing company during meetings, conferences and interviews both domestically and internationally.
- Facilitated communication foreign clients and individuals involved in casino business utilizing main forms of interpretation to and from source and target language as needed in person or via telephone in business setting, facilitating and building business relationships with clientele.
- Traveled as sole personal Interpreter for company to over 20 different slot machine trade shows including Argentina, Colombia, Panama, Mexico, and Las Vegas.
- Accurately translated large scale marketing and business emails daily to over 3000 clients in Caribbean and Latin American ranging from general machine inquiry, machine malfunction, and technical support, ranging from general inquiry, to brand specific availability, to problem solving solution.
Education
Master of Science - Global Strategic Communications
Florida International University
Miami, FL07.2018
Bachelor of Science - English
Florida International University
Miami, FL07.2009
Skills
- Strong verbal and written communication skills
- Excellent Interpersonal Communication
- Positive and proactive approach to collaboration and relationship building
- Extensive knowledge of digital marketing tools and techniques, (eg, Social Media, Google Analytics, Google Ads)
- Excellent writing, editing, analytical, and proofreading skills
- Excellent large scale presentation skills
- Expertise in Microsoft Office Suite: Excel, Outlook, Teams, Powerpoint
- Strong Multitasking Abilities
- Analytical and Critical Thinking
- Training and Development
- Teamwork and Collaboration
- Organization and Time Management
- Flexible and Adaptable
- Cultural Awareness
- Fully fluent in English and Spanish
Certification
- Certified Court Interpreter - 2015-Present ; Tallahassee Court Interpreter Certification and Regulation Program
- Court Management Training - 2014-present
- Supervisor Workshop Training- 2022-present
Timeline
Supervisor, Dept. of Translation & Interpretation
Eleventh Judicial Circuit Of Florida
01.2019 - Current
Certified Court Interpreter
Eleventh Judicial Circuit Of Florida
03.2014 - Current
Spanish Linguist
Grandview Products Slot Machines
07.2011 - 03.2014
Master of Science - Global Strategic Communications
Florida International University
Bachelor of Science - English
Florida International University
- Certified Court Interpreter - 2015-Present ; Tallahassee Court Interpreter Certification and Regulation Program
- Court Management Training - 2014-present
- Supervisor Workshop Training- 2022-present
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