Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ailene Gomez

Ailene Gomez

San Francisco,CA

Summary

Dynamic Shift Manager at McDonald’s with a proven track record in employee training and customer service excellence. Enhanced team performance through effective delegation and motivation, while ensuring compliance with quality standards. Skilled in cash handling and decision-making, fostering a positive work environment that drives results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald’s
12.2012 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

Bachelor Of Science - Computer Engineering

AMA Computer College
Project 8, Quezon City Manila
05.2005

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation

Certification

Food Safety Certification

Timeline

Shift Manager

McDonald’s
12.2012 - Current

Bachelor Of Science - Computer Engineering

AMA Computer College

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Ailene Gomez