AILENE HOGAN
Mariposa,CA
Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager
Birdies Kitchen
03.2023 - 11.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations of approximately 100+ guests daily to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Waitress
bar and grill
07.2019 - 07.2022
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drink orders, using a POS ordering software, order slips or by memorization
- Communicate over 70+ daily order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Provide excellent customer service to guests.
Bank Teller
Chase bank
05.2016 - 09.2016
- Provided account services to customers by receiving deposits, loan payments, cashing checks, issuing savings, withdrawals, recording night and mail deposits
- Selling cashiers checks and series e bands
- Also answering questions in person or telephone about concerns and problems.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Provided exceptional customer service, resulting in increased client retention and loyalty of over 50 customers.
Waitress
Charles Street Dinner House
04.2011 - 12.2015
- Assist with the activities of both front and back end operations and help expedite work
- Know the art of making conversation with guests as they come in
- Able to multitask and have the ability to handle problems in an effective way while keeping a professional demeanor
- Perfect phone etiquette
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily.
Education
Certified Medical Assistant -
San Joaquin Valley College
Fresno, CA06.2016
Diploma -
Mariposa County High School
Mariposa, CA06.2014
Skills
- Business Development
- Workforce Management
- Operations Management
- Financial Management
- Complex Problem-Solving
- Budget Control
- Organizational Skills
- Data Analysis
- Customer Service
Timeline
Manager
Birdies Kitchen
03.2023 - 11.2023
Waitress
bar and grill
07.2019 - 07.2022
Bank Teller
Chase bank
05.2016 - 09.2016
Waitress
Charles Street Dinner House
04.2011 - 12.2015
Certified Medical Assistant -
San Joaquin Valley College
Diploma -
Mariposa County High School
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