Ailene Ibanez
Greensboro,NC
Summary
Accomplished HR Coordinator and Driver with a proven track record at The Agency Inc and H&H Propeller, respectively. Excelled in enhancing compliance, improving customer satisfaction through punctuality, and maintaining a clean driving record. Skilled in time management and relationship building, demonstrating a flexible approach to meet and exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Driver
H&H Propeller
11.2021 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
HR Coordinator
The Agency Inc
12.2020 - 03.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Devised hiring and recruitment policies for [Number]-employee company.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Evaluated timecards for accuracy on regular and overtime hours.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Reviewed human resources paperwork for accuracy and completeness.
Receptionist
The Agency Inc
11.2016 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Science -
Gtcc
Greensboro, NC07.2017
High School Diploma -
Western Guilford
Greensboro, NC06.2014
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Patience and understanding
- Flexible Schedule
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Driver
H&H Propeller
11.2021 - 08.2024
HR Coordinator
The Agency Inc
12.2020 - 03.2023
Receptionist
The Agency Inc
11.2016 - 12.2018
Bachelor of Science -
Gtcc
High School Diploma -
Western Guilford