Ailene Starnes
Direct Support Assistant
Afton,NY
Summary
With a proven track record at Broome Developmental Center, I excel in compassionate caregiving and vital signs monitoring, showcasing reliability and a knack for problem-solving. Leveraging skills in patient care and team collaboration, I've significantly enhanced patient well-being and safety, embodying a commitment to health and efficiency in fast-paced environments.
Diligent and with strong background in providing compassionate care and support to individuals in need. Successfully contributed to improving patient well-being through attentive and personalized care. Demonstrated effective communication and problem-solving skills, ensuring positive and supportive environment.
Overview
5
5
years of professional experience
Work History
Direct Care Assistant
Broome Developmental Center
11.2023 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Facilitated timely medication administration according to prescribed schedules while closely monitoring for side effects or adverse reactions.
- Provided transportation services for medical appointments or leisure outings as needed while prioritizing safety and comfort during travel.
- Continuously expanded professional knowledge base through participation in training workshops, seminars related to direct care assistance best practices.
- Developed strong rapport with patients through attentive listening skills empathy resulting in better understanding their preferences goals.
- Safeguarded patients from potential hazards by monitoring surroundings and implementing appropriate safety measures.
- Enhanced patient comfort by promptly addressing needs and concerns, ensuring a safe and supportive environment.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and toileting to maintain cleanliness and dignity.
- Supported patients'' physical well-being by assisting with mobility, exercise routines, and proper positioning.
- Demonstrated adaptability by effectively assisting a diverse range of patients with varying physical abilities, cognitive levels, and emotional needs.
- Improved patient quality of life by providing compassionate care and assistance with daily living activities.
- Fostered a positive atmosphere by maintaining an upbeat demeanor and encouraging open communication among patients, families, staff members.
- Contributed to efficient operations by maintaining a clean and organized work area and promptly reporting any issues or concerns to supervisors.
- Promoted mental health through engaging conversations, activities, and social interactions tailored to individual needs.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Camp Counselor
Girl Scouts Of Nypenn Pathways
06.2021 - 08.2023
- Collaborated with fellow counselors by sharing ideas, improving camp experiences.
- Encouraged participation through interactive discussions to build camper enthusiasm.
- Conducted regular checks for identifying potential hazards to ensure camper safety.
- Designed creative activities by incorporating camper interests for maximizing engagement.
- Guided campers in developing social skills, fostering friendships and teamwork.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
Cashier
Mirabito Convenience Store
04.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Dollar General Store
05.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Deli Clerk
Great American Grocery
10.2019 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
Education
High School Diploma -
Afton Central Highschool
Afton, NY06-2019
Skills
- Compassionate caregiving
- Vital signs monitoring
- Reliability and punctuality
- Behavioral support
- Medical record documentation
- Problem-solving
- Multitasking and organization
- Daily living support
- Patient care
- First aid and safety
- Team collaboration
- Health and safety requirements
Timeline
Direct Care Assistant
Broome Developmental Center
11.2023 - Current
Cashier
Mirabito Convenience Store
04.2022 - 06.2023
Camp Counselor
Girl Scouts Of Nypenn Pathways
06.2021 - 08.2023
Sales Associate
Dollar General Store
05.2021 - 04.2022
Deli Clerk
Great American Grocery
10.2019 - 03.2020
High School Diploma -
Afton Central Highschool
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Adult CPR/AED certification – American Red Cross.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveLanguages
English
Native or Bilingual
Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Interests
Music
Reading
Childcare
Psychology
Passion for Learning
Volunteering
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