Ailene Thomas-Brown
Summary
Rational Support Equipment Analyst with five years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
10
10
years of professional experience
Work History
Support Equipment Analyst
Pratt & Whitney
01.2022 - Current
- Analyzed and updated SAP Equipment Records and generate DD1149's for shipments and receipts.
- Support government property related requests (audits, cycle counts, verifying locations of assets)
- Manage and perform maintenance of the support equipment (SE)
- Verify tools and details to ensure accuracy.
- Provide delivery assurance oversight of TPLP including WIP status review, logistical support and priority guidance; Tracks and manages trouble racks and dormant material.
- Engage TPLP on lean practices to support material flow and yield improvements and delivery performance; Perform assessments of the TPLP capability to perform and sustain performance.
- Procured technical documentation for internal and external use.
- Establish leading indicators of performance, which will include monitoring targeted Key Performance Indicators (KPI's) of the TPLP on a weekly, monthly and quarterly basis; Act as primary liaison between TPLP and Program on delivery requirements.
- Read prints tooling to provide disposition for vendors.
- Tracks and manages work in process (WIP), need by date (promise date) and expedited critical material; Proactively manage part shortage resolution. Monitors the tracking and shipping of critical inbound and outbound shipments; Tracks and manages customs clearances. Performs escalated and expedient oversight when required.
Warehouse Specialist
GXO Logistics
10.2019 - 11.2022
- Utilized SAP to organize and maintain inventory and receiving records, including part numbers, serial numbers, and batch numbers
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
- Organized storage areas to maximize efficiency of materials movements and minimize labor required
- Organization of materials is maintained by daily 5S inspection sheets Performed material handling processes to improve delivery accuracy and productivity by updating and creating standard work instructions kept on site
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
- Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Evaluated incoming shipments for quality issues and processed unacceptable materials Deliver Assurance.
Warehouse
Amazon
07.2019 - 09.2019
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Contributed to continuous improvement initiatives within the organization by identifying areas of potential improvement in warehousing operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Front Desk Manager
Quality Inn Airport
12.2018 - 06.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Office Manager
Holiday Inn
10.2015 - 11.2018
- Supervised all front desk staff to ensure hotel guests have a positive experience
- Process AR, payroll, and create schedule shifts for the hotel
- Serve as a public relations representative for the hotel
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Train employees and ensure compliance within company standards.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Cashier
Chaparral Energy
09.2014 - 03.2015
- Greeted customers entering the cafeteria and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card and check transactions to complete customer purchases.
Concession Stand Worker
Sodexo Food Service
03.2014 - 09.2014
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained clean, organized workspace according to operational standards.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Communicated stand offerings and answered guest questions regarding orders.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Remained adaptable under pressure, efficiently switching between roles as needed during busy periods or employee absences.
Education
Masters of Science Management -
Southern Nazarene University
Bethany, OK05.2025
Bachelor of Science -
Langston University
Oklahoma City, OK07.2022
Associates in Applied Sciences -
Rose State College
Oklahoma City, OK05.2018
Skills
- FIAR Compliant
- Organizational Leadership
- Seal, XClass, DocAccess
- Skilled in SAP GUI (P10)
- Task Prioritization
- Logistics Coordination
State
OK
City
Oklahoma City
Timeline
Support Equipment Analyst
Pratt & Whitney
01.2022 - Current
Warehouse Specialist
GXO Logistics
10.2019 - 11.2022
Warehouse
Amazon
07.2019 - 09.2019
Front Desk Manager
Quality Inn Airport
12.2018 - 06.2019
Front Office Manager
Holiday Inn
10.2015 - 11.2018
Cashier
Chaparral Energy
09.2014 - 03.2015
Concession Stand Worker
Sodexo Food Service
03.2014 - 09.2014
Masters of Science Management -
Southern Nazarene University
Bachelor of Science -
Langston University
Associates in Applied Sciences -
Rose State College