Aili Flodder
Clemson,SC
Summary
Dedicated and detail-oriented professional with a unique trajectory in the food industry, fueled by a personal journey with allergies that ignited a passion for ensuring food safety and quality. My diverse background encompasses a series of serving roles demanding precision and consistency within high-stakes environments, coupled with a stint in a brewery where I conducted rigorous testing procedures.
Thriving in fast-paced, high-stress situations, I have honed my ability to maintain accuracy and composure, ensuring that operational standards align seamlessly with regulatory requirements. Leveraging a strong foundation in both front-of-house and back-of-house operations, I bring a holistic perspective to quality assurance and safety measures within the food sector.
My commitment to elevating industry standards is underscored by certifications in Hazard Analysis and Critical Control Points (HACCP), Preventive Controls Qualified Individual (PCQI), and ServSafe. This comprehensive training, combined with hands-on experience, equips me with a deep understanding of food safety protocols and regulations.
Driven by a genuine commitment to consumer well-being and industry excellence, I am poised to contribute my skills and knowledge to any role that demands a meticulous approach to food safety, quality control, and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Experience
Fireforge Brewery
05.2023 - 07.2023
- Regularly took samples of the beers to monitor the fermentation process and participated in the brewing process
- Monitored and reviewed brewery SOPs and GMPs
- Participated and helped prep significant festival and event weekends
- Participated in company meetings with the co-owners, head chef, head brewer, and taproom manager concerning company projections, significant events, brew schedules, safety and operating practices, and product improvements.
- Worked with the head chef on a HACCP plan for an ingredient that became the signature part of their best-selling food item
- Calculated food costs for all ingredients used and dishes served in the kitchen.
Takeout Server
Sidewall Pizza Company
04.2018 - 08.2019
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Conducted regular inventory checks, minimizing shortages and optimizing stock levels for peak hours.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Worked as a runner/busser when needed and began studying under head chef to work in the kitchen.
Front of House Server
Buttercream Bakehouse
08.2016 - 04.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Worked the front counter by myself serving beverages, pastries, breakfast and lunch menu items.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
Education
Bachelor of Science in Food Science & Technology - Nutrition, Heath and Sustainability
Clemson University
05.2024
Skills
- GMP and SOP Understanding
- High Pressure Liquid Chromatography experience
- Microsoft Office (Word, Excel, Powerpoint etc)
- Google Drive (Docs, Sheets, Slides etc)
- POS Systems Expertise
- Public Speaking
- Critical Thinking
Certification
- ServSafe Food Handler Certification, accredited by National Restaurant Association, Chicago, IL
- ServSafe: Food Protection Manager Certification, accredited by National Restaurant Association, Chicago, IL
- Basic HACCP Certification, accredited by International HACCP Alliance, College Station, TX
- Preventive Controls Qualified Individual (PCQI), accredited by Food Safety Prevention Control Alliance, Bedford Park, IL
Timeline
Food Experience
Fireforge Brewery
05.2023 - 07.2023
Takeout Server
Sidewall Pizza Company
04.2018 - 08.2019
Front of House Server
Buttercream Bakehouse
08.2016 - 04.2018
Bachelor of Science in Food Science & Technology - Nutrition, Heath and Sustainability
Clemson University