Aili Li
Los Angeles,CA
Summary
Seasoned General Manager at Panda Express with a robust background in operations oversight and training development. Excelled in enhancing revenue by implementing strategic business initiatives and fostering a culture of continuous improvement. Skilled in interpersonal communication and quality management, achieving significant advancements in employee performance and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
Pasadena, CA
02.2024 - Current
- Being a team builder and a trusted leader to uphold high operational standards.
- Identify business opportunity areas and make a strategic plan.
- Recruiting and developing associates to achieve success.
- Order, prepare, and control the food supply chain and quality.
PTA Board Member
Longden PTA
Temple City, CA
08.2021 - Current
- PTA Vice President - Membership recruiting and connecting.
- Bookfair Chairperson - Cooperate with Scholastics to hold book fairs at school.
Shift Lead & Asst. Manager
Panda Express
Pasadena, CA
02.2023 - 02.2024
- Manage day-to-day store operations to deliver an exceptional experience to guests.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
Chinese Teacher
CCHC
San Gabriel, CA
08.2021 - 06.2023
- Adapted curriculum according to individual needs of each student's level of proficiency in Chinese.
- Integrated cultural knowledge into Chinese language instruction to better equip students with an understanding of the culture behind the language.
- Tutored students requiring additional assistance and developing their interests.
Hotel Training Manager
Argyle Hotel Groups
Beijing, China
06.2012 - 12.2012
- Develop and implement comprehensive training for hotel leaders at over 30 hotels in China.
- Promote a strong, customer-focused culture by training staff on service standards, complaint handling, and guest engagement.
- Collaborate with hotel management to align training initiatives with business goals.
Training Manager
HolidayInn
Beijing, China
01.2010 - 06.2012
- Offered specific training programs to help workers generalized and job-specific abilities.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Education
Bachelor of Arts - Human Resources Management
Peking University
Beijing China06-2012
Associate of Arts - Hotel Management
Hebei Foreign Language College
Qinhuangdao, China06-2009
Skills
- Operations oversight
- Training and development
- Exceptional interpersonal communication
- Quality management
Certification
- ServSafe Manager Certification
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
General Manager
Panda Express
02.2024 - Current
Shift Lead & Asst. Manager
Panda Express
02.2023 - 02.2024
PTA Board Member
Longden PTA
08.2021 - Current
Chinese Teacher
CCHC
08.2021 - 06.2023
Hotel Training Manager
Argyle Hotel Groups
06.2012 - 12.2012
Training Manager
HolidayInn
01.2010 - 06.2012
Bachelor of Arts - Human Resources Management
Peking University
Associate of Arts - Hotel Management
Hebei Foreign Language College