Ailiani Gonzalez
WACO,TX
Summary
Proven host at Chili's Bar and Grill, adept in customer service and multitasking, enhanced dining experiences through efficient seating management and prompt attention to guest needs. Spearheaded a table rotation system, significantly improving service quality. Skilled in interactive communication and maintaining professional appearance, consistently ensuring guest satisfaction and operational excellence. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Host
Chilis's Bar and Grill
06.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
Host
El Charro
06.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Bachelor of Animal Science - Pre Veterinary
Tarleton State University
Stephenville, TX05.2027
Skills
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Greeting guests
- Cleaning and sanitation
- Interactive communication skills
- Phone Etiquette
- Food safety understanding
- Table Bussing
- Flexible and Adaptable
- Attention to Detail
- Large Party Preparation
Volunteer
Volunteer
-Animal hospitals
-library
-foster homes
-church
-food drives
-Clean up crew
-animal shelters
Languages
Spanish
Native or Bilingual
Timeline
Host
Chilis's Bar and Grill
06.2024 - Current
Host
El Charro
06.2023 - 01.2024
Bachelor of Animal Science - Pre Veterinary
Tarleton State University