Ailin Castillo
Albuquerque,New Mexico
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MRB Coordinator
Jabil
Albuquerque, NM
07.2021 - Current
- Managed resources and delegated tasks to ensure timely completion of projects.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Created detailed plans outlining project procedures and timelines for successful completion.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Maintained a high level of communication between group members and other departments.
- Developed and maintained quality assurance protocols, processes and procedures.
- Monitored production processes to detect potential problems early on before they become major issues.
Customer Service Representative
Tmoblie
Albuquerque, NM
08.2019 - 02.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress Supervisor
Stripes Biscuit CO
Albuquerque, NM
02.2017 - 05.2019
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Created daily shift schedules for waitstaff according to business needs.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Associate of Applied Science - Surgical Technology
Central New Mexico Community College
Albuquerque, NM05.2024
Associate of Applied Science - Sterile Processing Technology
Central New Mexico Community College
Albuquerque, NM12.2023
Associate of Applied Science - Emergency Medical Technology Basic
Central New Mexico Community College
Albuquerque, NM08.2021
Skills
- Continuous Improvement
- Student Empowerment
- Recreational Activity Planning
- Quality Control
- Health and Safety Procedures
- Schedule Coordination
- Inventory Control
Certification
- Basic Life Support - Expires 8/2025
- Sterile Processing Technician (SPT) - Expires 2/2029
- Emergency Medical Technician Basic Training - 2021
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
MRB Coordinator
Jabil
07.2021 - Current
Customer Service Representative
Tmoblie
08.2019 - 02.2021
Waitress Supervisor
Stripes Biscuit CO
02.2017 - 05.2019
Associate of Applied Science - Surgical Technology
Central New Mexico Community College
Associate of Applied Science - Sterile Processing Technology
Central New Mexico Community College
Associate of Applied Science - Emergency Medical Technology Basic
Central New Mexico Community College