Ailine Aquino Jaquez
North Bergen,NJ
Summary
Reliable Secretarial Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
2
2
years of professional experience
Work History
Secretarial Assistant
Crystal Lens Express Optical
01.2023 - Current
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Facilitated clear communication between departments by drafting professional memos and correspondence.
- Supported the onboarding process of new employees by providing training materials and guidance on company policies.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Phone Technician
BETCO Sales Corp: KISS Electronics Inc.
11.2022 - 12.2022
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Maintained organized workspace, contributing to an efficient work environment and quicker repair turnaround times.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
Customer Service and Sales Representative
Teleperformance
01.2022 - 05.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Politecnico Maria De La Altagracia De Villa Duarte
Santo Doming, Dominican Republic11.2021
Skills
- Travel Arrangements
- Event Planning
- Team Collaboration
- Excellent Communication
- Office Equipment Operation
- Report Generation
- Presentation Preparation
- Attention to Detail
- Data Entry Proficiency
- Multitasking Abilities
- Microsoft Office Suite
- Document Preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Italian
Elementary
Timeline
Secretarial Assistant
Crystal Lens Express Optical
01.2023 - Current
Phone Technician
BETCO Sales Corp: KISS Electronics Inc.
11.2022 - 12.2022
Customer Service and Sales Representative
Teleperformance
01.2022 - 05.2022
High School Diploma -
Politecnico Maria De La Altagracia De Villa Duarte
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