Ailish Gilligan
Brookline,MA
Summary
Accomplished Restaurant Owner at The Publick House, adept in operations management and staff supervision, significantly enhanced sales through strategic menu development and marketing. Excelled in fostering community relations and employee growth, achieving high customer return rates. Skilled in financial planning and customer engagement, consistently ensured compliance and efficiency, driving business success. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
1
1
Certification
Work History
Restaurant Owner
The Publick House
2002 - Present
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 44 employees.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Supervised daily activities of restaurant and 44 employees.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
Education
No Degree - Executive Training Program
SBA Thrive Program
Boston, MA12-2022
Bachelor Of Science - Marine And Fisheries Biology
University of Aberdeen
Aberdeen, Scotland , UK05.1993
Certificate In Aquaculture - Fisheries Biology
Galway RTC
Galway, Ireland05.1989
Skills
- Business Planning
- Staff Management
- Employee Scheduling
- Waste Reduction
- Operations Management
- Labor Cost Controls
- Marketing
- Customer Service
- Problem-Solving
- Back of House Management
- Critical Thinking
- Training and Onboarding
Affiliations
- Town of Brookline Small Business Development Committee (Chair)
- Brookline Chamber of Commerce
- Massachusetts Restaurant Association
Certification
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Restaurant Owner
The Publick House
2002 - Present
No Degree - Executive Training Program
SBA Thrive Program
Bachelor Of Science - Marine And Fisheries Biology
University of Aberdeen
Certificate In Aquaculture - Fisheries Biology
Galway RTC
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