Microsoft
Aillyne Vasquez
Customer Representative
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Passionate about promoting lasting customer satisfaction by delivering top-notch service support. Proficient in customer service best practices and related options. Effectively drives with skilled promotional and problem-solving abilities.
Overview
1
1
Language
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
Oscar D. Torres
Houston, United States
11.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding discounts and great deals for affordable insurance.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Cypress Falls High School
Houston, TX 08.2011 - 06.2015
Skills
Report preparation
undefinedAccomplishments
- Customer Follow-up - Ensured that customers were satisfied with company services by doing purchase follow-up calls and renewals up to date.
- Customer Relations - Earned highest marks for customer satisfaction, agency only.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Excel
Interests
Learning new inquires to achieve new daily goals
Timeline
Customer Service Representative
Oscar D. Torres
11.2019 - Current
High School Diploma -
Cypress Falls High School
08.2011 - 06.2015
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