Ailyn Aspiazu
Brooklyn,NY
Summary
Adept at multitasking and problem-solving, I significantly enhanced operational efficiency at The Public Theater. My expertise in Microsoft Office and strong guest relations skills contributed to streamlining processes and improving guest satisfaction. My leadership in team oversight and effective planning consistently led to successful project completions and operational improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
The Public Theater
10.2023 - Current
- Occupancy Tracking: Tracked occupancy levels on a daily basis using computer software applications.
- Emergency Protocols: Followed emergency protocols established by the theater during any incidents or accidents.
- Issue Resolution: Contacted housekeeping or maintenance staff when guests reported problems.
- Special Projects Support: Provided support for special projects as requested by management team members.
- Customer Service Skills: Demonstrated problem-solving and help desk support skills, along with other relevant abilities.
- Team Collaboration: Worked closely with colleagues to ensure smooth front desk operations and coordinated with other departments to address guest needs efficiently.
Facility Operations Assistant
The Public Theater
05.2022 - 10.2023
- Administrative Support: Provided administrative support to leadership to facilitate operations.
- Operational Efficiency: Developed and implemented effective strategies to improve operational efficiency.
- Data Entry Procedures: Implemented procedures to ensure accurate data entry into various databases.
- Departmental Collaboration: Collaborated with other departments to coordinate activities and operations.
- Teamwork Skills: Worked as part of a team to streamline processes and improve overall operational effectiveness, fostering a cooperative and productive work environment.
- Leadership Experience: Led a team in executing special projects, ensuring tasks were completed on time and to a high standard, and provided mentorship to junior staff members.
Housekeeper
Newline Eco-friendly
10.2019 - 05.2022
- Floor Maintenance: Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Room Organization: Demonstrated ability to clean and organize multiple rooms efficiently and effectively, ensuring a tidy and orderly space.
- Trash Management: Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins, maintaining cleanliness and hygiene.
- Attention to Detail: Ensured all areas were thoroughly cleaned and inspected, paying close attention to detail to meet high standards of cleanliness.
- Quality Control: Conducted regular checks to ensure all cleaning tasks were completed to the highest standards, addressing any overlooked areas promptly.
Cashier
Bogopa Service Corp/Food Bazaar Supermarket
05.2019 - 09.2019
- Cash Register Operations: Operated the cash register and accurately processed payments, returns, and exchanges, ensuring a smooth and efficient checkout process.
- Customer Service Excellence: Provided friendly and efficient service to customers, addressing their inquiries and resolving issues promptly to enhance their shopping experience.
- Checkout Area Maintenance: Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows, creating a welcoming environment for customers.
- Opening and Closing Procedures: Performed opening and closing procedures, including counting the cash register, restocking items, and cleaning, to ensure readiness for daily operations.
- Problem-Solving: Handled customer complaints and issues with patience and professionalism, ensuring customer satisfaction.
- Team Collaboration: Worked closely with colleagues to ensure efficient store operations, including coordinating during busy periods and assisting with restocking and inventory management.
- Communication Skills: Communicated effectively with team members and supervisors to ensure smooth workflow and address any operational issues promptly.
Dishwasher
Bocca Di Bacco in Villa
05.2018 - 09.2018
- Daily Cleaning Duties: Mopped floors, wiped counters, disposed of trash, and washed walls to maintain a clean and safe environment.
- Work Area Maintenance: Ensured the cleanliness of the work area and equipment throughout the shift, promoting a hygienic workspace.
- Dish and Utensil Sanitation: Cleaned and sanitized all dishes, utensils, and equipment in compliance with health department regulations, ensuring all items were safe for use.
- Team Collaboration: Worked closely with kitchen staff to ensure a smooth workflow and timely availability of clean dishes and utensils.
- Health and Safety Compliance: Adhered to all health and safety guidelines, contributing to a safe and compliant kitchen environment.
Education
High School Diploma -
The Brooklyn School For Social Justice
Brooklyn, NY06-2018
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Microsoft office
- Team oversight
- Effective planning
- Supply stocking
- Cash handling
- Empathy and patience
- Greeting guests
- Time management
Certification
- CPR/AED, First Aid & Bloodborne Pathogens Combo The Public Theater Issued Jul 2022 · Expires Jul 2025
- CPR/AED, First Aid & Bloodborne Pathogens Combo The Public Theater Issued Jul 2022 · Expires Jul 2026
- F04-Temp. Indoor/Outdoor Place Of Assemble Safety Personnel The Public Theater Issued Aug 2022 · Expires Aug 2025.
- F03-Indoor Place Of Assembly Safety Personal The Public Theater Issued Aug 2022 · Expires Aug 2025.
- S95-Supervisor Of Fire Alarm Systems And Other Related Syst The Public Theater Issued Feb 2023 · Expires Feb 2026
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Attendant
The Public Theater
10.2023 - Current
Facility Operations Assistant
The Public Theater
05.2022 - 10.2023
Housekeeper
Newline Eco-friendly
10.2019 - 05.2022
Cashier
Bogopa Service Corp/Food Bazaar Supermarket
05.2019 - 09.2019
Dishwasher
Bocca Di Bacco in Villa
05.2018 - 09.2018
- CPR/AED, First Aid & Bloodborne Pathogens Combo The Public Theater Issued Jul 2022 · Expires Jul 2025
- CPR/AED, First Aid & Bloodborne Pathogens Combo The Public Theater Issued Jul 2022 · Expires Jul 2026
- F04-Temp. Indoor/Outdoor Place Of Assemble Safety Personnel The Public Theater Issued Aug 2022 · Expires Aug 2025.
- F03-Indoor Place Of Assembly Safety Personal The Public Theater Issued Aug 2022 · Expires Aug 2025.
- S95-Supervisor Of Fire Alarm Systems And Other Related Syst The Public Theater Issued Feb 2023 · Expires Feb 2026
High School Diploma -
The Brooklyn School For Social Justice
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