Summary
Overview
Work History
Education
Skills
Timeline
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Ailyn Garcia

Perris,CA

Summary

Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Overview

1
1
year of professional experience

Work History

Medical Assistant

California Medical Clinic
Moreno Valley, CA
07.2023 - 08.2024
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Supported administrative staff by processing payments.
  • Assisted back office patient processes to reduce office wait times.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Monitored patient progress throughout the referral process.
  • Resolved conflicts between referring physicians and receiving providers.
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Performed data entry related to referrals into electronic health record systems.
  • Ensured compliance with applicable laws and regulations regarding referrals.
  • Advised staff on appropriate protocols when making a referral.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Assisted in training new employees on the organization's policies for making referrals.
  • Reviewed medical records to determine if additional services are needed prior to making a referral.
  • Provided guidance on how to make successful referrals based on individual patient needs.
  • Identified potential risks associated with particular types of referrals.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Managed daily patient referrals daily through multi-line telephone system.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Developed productive working relationships with numerous insurance company representatives.
  • Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
  • Educated patients on the referral process, including expected timelines and preparation for specialist visits.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
  • Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Education

Bachelor of Science - Nursing

Santa Monica College
Santa Monica, CA
06-2026

Skills

  • HIPAA Compliance
  • Data Entry
  • Medical Terminology
  • Patient Relations
  • Clinical Documentation
  • EKG set up and monitoring
  • Patient Assessments
  • Fluent in [Spanish]
  • Electronic Medical Records
  • Vital sign monitors
  • Insurance Verification
  • Medical terminology in [Spanish]
  • Complex Problem-Solving
  • Compassionate
  • Venipuncture and phlebotomy
  • Conflict resolution abilities
  • Human anatomy and physiology
  • Understands medical procedures
  • Patient Flow Management

Timeline

Medical Assistant

California Medical Clinic
07.2023 - 08.2024

Bachelor of Science - Nursing

Santa Monica College

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Ailyn Garcia