Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist

Ailyn Jacques

Kilgore,TX

Summary

Demonstrated organizational and communication skills to foster welcoming environment.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Hospitality Health ER
02.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.

LEAD ADMINISTRATIVE ASSISTANT

TOTAL POINT URGENT CARE
10.2021 - 06.2024
  • -Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • -Executed record filing system to improve document organization and management.
  • -Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • -Coached new employees on administrative procedures, company policies and performance standards.
  • -Developed and updated spreadsheets and databases to track, analyze and report on performance and patient data.
  • -Processed invoices and expenses using QuickBooks to facilitate on time payments.
  • -Verified Insurance and kept patients’ information on record.

SALES MANAGER

BUDDY’S HOME FURNISHINGS
01.2021 - 08.2021
  • -Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • -Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • -Closed over $5,000 in new sales in 1 month period.
  • -Organized promotional events and interacted with community to increase sales volume.

Education

Highschool Diploma -

Longview High School
05.2020

Some College - Radiology Technician

Tyler Junior College
05.2025

Skills

  • PATIENT CARE
  • Bilingual (Spanish, English)
  • Community Organization
  • CPR CERTIFIED
  • Commissioned Care
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Great customer service
  • Community Integration
  • Goals and Performance
  • Strategic planning
  • Monitoring patient progress
  • Verifying insurance

Certification

  • -FIRST AID/ CPR CERTIFIED
  • -BILINGUAL (SPANISH, ENGLISH)
  • -COMMUNITY INFLUENCER IN THE LONGVIEW COMMUNITY
  • -MENTORING YOUTHS AGES 10-18YRS THROUGH A NETWORK OF COMMUNITY RESOURCES

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Receptionist

Hospitality Health ER
02.2025 - Current

LEAD ADMINISTRATIVE ASSISTANT

TOTAL POINT URGENT CARE
10.2021 - 06.2024

SALES MANAGER

BUDDY’S HOME FURNISHINGS
01.2021 - 08.2021

Some College - Radiology Technician

Tyler Junior College

Highschool Diploma -

Longview High School

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Ailyn Jacques