Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AILYN VAZQUEZ

Las Vegas,NV

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Room Reservations Agent

The Cosmopolitan Hotel And Casino
08.2022 - Current
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enforced policies and procedures to increase efficiency.

Warehouse Clerk

TJ Maxx Distribution Center
08.2021 - 08.2022
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept warehouse up to safety and health regulations at all times.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Team Leader

Panda Express Restaurant
06.2020 - 08.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

High School Diploma -

Clark County School District Adult Education
Las Vegas, NV
07.2021

Skills

  • Special Events
  • Customer Inquiries
  • Personnel Management
  • Team Collaboration
  • Work Order Following
  • Prepare Packages
  • Electronic Top Loading Balances
  • Evaluating Employee Work
  • Staff Training
  • Safety Processes
  • Lobby Maintenance
  • Customer Satisfaction

Languages

English
Spanish

Timeline

Room Reservations Agent

The Cosmopolitan Hotel And Casino
08.2022 - Current

Warehouse Clerk

TJ Maxx Distribution Center
08.2021 - 08.2022

Team Leader

Panda Express Restaurant
06.2020 - 08.2021

High School Diploma -

Clark County School District Adult Education
AILYN VAZQUEZ