Aima Abbas
Flushing,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cookies Department Stores / Customer Service
08.2021 - 09.2023
- Demonstrated strong communication skills in handling a high volume of customer interactions via phone, email, and chat
- Collaborated with cross-functional teams to streamline processes and improve service delivery
- Delivered personalized support to customers, building rapport and trust to foster long-term relationships
- Managed customer accounts, ensuring accuracy and completeness of information to facilitate smooth transactions
- Acted as a liaison between customers and internal teams, effectively communicating feedback and resolving issues
- Utilized CRM software to track customer interactions, maintain records, and identify trends for process improvement
Education
High school diploma -
Hillcrest High School
01.2023
Bachelor Degree -
Cuny Queens College
05.2027
Skills
- Live Chat
- Customer Service
- Sales
- Account Management
- Computer Operation
- Order Entry
- Technical Support
- Communication skills
- Blood typing
- Help Desk
- Phlebotomy
- Patient Care
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Data Entry
- Customer Relations
- Problem Resolution
- Call Management
- Order Processing
- Administrative Support
Certification
Phlebotomy Technician
Languages
Urdu
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Cookies Department Stores / Customer Service
08.2021 - 09.2023
High school diploma -
Hillcrest High School
Bachelor Degree -
Cuny Queens College
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