AIMA KHAN
Lawrenceville
Summary
Highly motivated and committed Student with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Abbott Point of Care
04.2024 - Current
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Patient Access Representative
Robert Wood Johnson Hospital
11.2023 - 04.2024
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
Medical Receptionist
Carbon Health
09.2022 - 11.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for multiple physicians in an urgent care medical facility, scheduling appointments, and handling patient inquiries.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant
Mercer Bucks Endocrinology
12.2021 - 09.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Guest Advocate
Target
01.2020 - 01.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Biology
Mercer County Community College
05.2025
High School Diploma -
Lawrence High School
06.2022
Medical Assisting
Mercer County Technical Schools - Assunpink Center
06.2021
Skills
- Telephonic Triage
- Customer Account Management
- Medical Billing and Collections
- Microsoft Applications
- Flexible Team Player
- Administrative and Clerical Skillset
- Customer service
- HIPAA compliance
- EMR / EHR
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Technical Support Representative
Abbott Point of Care
04.2024 - Current
Patient Access Representative
Robert Wood Johnson Hospital
11.2023 - 04.2024
Medical Receptionist
Carbon Health
09.2022 - 11.2023
Medical Assistant
Mercer Bucks Endocrinology
12.2021 - 09.2022
Guest Advocate
Target
01.2020 - 01.2021
High School Diploma -
Lawrence High School
Medical Assisting
Mercer County Technical Schools - Assunpink Center
Associate of Science - Biology
Mercer County Community College
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