Aimal Ghiasy
Sacramento,CA
Summary
Detail-oriented and multilingual professional with 10+ years of experience in customer service, technical repair, linguistics, and community support. Fluent in Dari, Pashto, and English, with strong communication, problem-solving, and time management skills. Proven track record of delivering excellent service, maintaining high customer satisfaction, and handling sensitive information with professionalism. Additionally experienced in supporting newly arrived immigrants through language development and connecting them with essential resources to aid successful integration. Holds a Bachelor of Business Administration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver/Volunteer
Uber Inc
03.2016 - Current
- Provided safe, timely, and courteous transportation to passengers while maintain a 4.9+ star rating.
- Delivered exceptional customer service by assisting with luggage, offering route flexibility, and ensuring a comfortable ride experience.
- Resolved customer concerns promptly and professionally, fostering repeat business and positive reviews.
- Maintained a clean, welcoming vehicle environment to enhance passenger satisfaction.
- Utilized navigation tools and time management skills to ensure on-time arrivals.
iPhone Repair Technician
Apple Inc
05.2014 - 05.2016
- Repaired Apple products, iPhones, including display replacement, swollen battery replacement, broken camera replacement.
- Performed Back up of customer data and install iOS. VMI and functional tests.
- Updated file maker and documenting all troubleshooting steps.
Dari/Pashto Linguist
U.S Army
01.2011 - 01.2014
- Provided accurate, confidential, and culturally sensitive translation and interpretation services for Dari and Pashto in both written and spoken form.
- Assisted clients, agencies, and government organizations in bridging language barriers to ensure clear and precise communication.
- Translated legal documents, medical records, and official correspondence while maintaining full compliance with confidentiality requirement.
- Interpreted in real-time for meetings, phone calls, interviews, and public service appointments.
- Utilized excellent listening and memory skills to convey meaning, tone, and context accurately.
Security Guard
GIO
01.2009 - 01.2011
- Monitor and patrol premises to ensure the safety and security of employees, customers, and property.
- Provide clear directions and assistance to visitors, ensuring a welcoming environment while maintaining safety. Collaborate with law enforcement and emergency responders when necessary.
Education
Business Bachelor of Arts -
RANA University
Kabul, Afghanistan01-2014
Skills
- Fluent in Dari, Pashto, and English
- Communication Skills
- Problem-Solving
- Patience & Empathy
- Active Listening and positive attitude
- Time Management
- Attention to detail
Accomplishments
- Consistently maintained a 4.9+ customer rating by delivering safe, reliable, and customer-focused service
- Accurately diagnosed and repaired iPhone hardware issues, improving device performance and enhancing client satisfaction
- Provided clear, real-time translation and interpretation in high-pressure, sensitive environments, supporting effective cross-cultural communication
- Supported newly arrived immigrants through volunteer work by assisting with language development and connecting individuals to essential community resources
- Managed confidential information with a high level of integrity and discretion
- Applied strong communication, problem-solving, and interpersonal skills across diverse professional and community settings
Certification
Commendation of Excellence in Linguistics
Languages
Dari
Native or Bilingual
Pashtu
Full Professional
Urdu
Professional Working
Timeline
Driver/Volunteer
Uber Inc
03.2016 - Current
iPhone Repair Technician
Apple Inc
05.2014 - 05.2016
Dari/Pashto Linguist
U.S Army
01.2011 - 01.2014
Security Guard
GIO
01.2009 - 01.2011
Business Bachelor of Arts -
RANA University
Commendation of Excellence in Linguistics
In support of US Operation Enduring Freedom Afghanistan