Aiman Chatle

• Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
• Established an efficient incident response protocol that dramatically reduced time-to-resolution for critical IT issues relating to access management.
• Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
• Championed innovation within the organization by staying current on emerging technologies and identifying potential applications for automation
• Fostered a culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing operational enhancements.

• Managed team of 16 FTE's and contractors.
• Responsible for building out our new identity and access management program.
• Defined critical requirements for engineering to upgrade to IBM ISIM, code name BlueAccess.
• Responsible for manual provisioning of over 100 applications enterpriser wide servicing 8000 users.

Team lead over Client Server Operations Windows team consisting of five FTE direct reports. Conducted performance reviews, assigned individual goals, projects, and tasks aligned with departmental and corporate goals. Established a cross functional process improvement initiative to ensure team members are trained and guided by documentation for all supported technologies. Created System Alert templates for team members and coordinated outage responses. Provided updates and root cause analysis directly to management and executive leadership.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Worked with peer teams to improve upon the existing server, turnover processes, and life cycle activity.
• Experienced in writing, detailed FTE requisitions and conducting interviews for job openings with an excellent track record of hiring talent to Blue Cross that brings the right marriage of deep technical skill with essential soft skills.
• Experienced with departmental, audits, and auditors. Have performed software license renewals and played a vendor management role for Citrix, Blackberry, Microsoft, Zix, Trend, VMware and more. Experience working with procurement, involved in budgeting for hardware spare parts inventory.

• Reduced security incidents with proactive monitoring and timely patching of systems.
• Implemented rigorous system monitoring, enabling rapid identification of potential issues before they escalated into problems.
• Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
• Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
• Improved overall system performance by optimizing hardware and software configurations.
• Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.