Aime Albiar
Mesquite,TT
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Complete Specialty Solutions
Dallas, Texas
11.2021 - Current
- Overseeing 11 offices in Dallas and Ft. Worth metroplex.
- Conducting monthly P&L review and study.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Created performance reviews for staff members based on established criteria.
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Maintained accurate records of all operational activities in accordance with company guidelines.
Specialty Manager
Smile Brands
Mesquite, TX
05.2005 - 11.2021
- Managed an Oral Surgery team traveling to 15 offices in the Dallas metroplex.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Participated in industry events such as conferences, workshops, tradeshows., representing the practice.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) -
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXSkills
- Standard Operating Procedures
- Safety protocol
- Strategic Planning
- Multi- unit Operations Management
- Staffing oversight and training
- Report writing experience
- Outstanding communication skills
- Expense Tracking
- Operational Efficiency
- Inventory Monitoring
- Customer and vendor relations
Timeline
Regional Operations Manager
Complete Specialty Solutions
11.2021 - Current
Specialty Manager
Smile Brands
05.2005 - 11.2021
Some College (No Degree) -
The University of Texas At Brownsville And Texas Southmost College
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