Aime Albiar
Mesquite
Summary
Resourceful Operations Leader experienced in driving strategic growth and optimizing resource utilization. Achieved impactful results through effective team collaboration and problem-solving capabilities. Focused on cultivating positive workplace cultures and enhancing operational efficiency.
Overview
21
21
years of professional experience
Work History
General Manager
ClearChoice
Dallas, TX
04.2025 - Current
- Implemented process improvements that streamlined workflows and reduced operational costs significantly.
- Directed operational strategies to enhance overall efficiency and productivity across multiple departments.
- Analyzed performance metrics to identify areas for improvement, driving strategic decisions that aligned with company goals.
- Mentored team leads, fostering leadership skills and promoting a collaborative work environment.
Regional Operations Manager
Complete Specialty Solutions
Dallas, Texas
11.2021 - 11.2024
- Overseeing 11 offices in Dallas and Ft. Worth metroplex.
- Implemented successful business strategies to increase revenue and target new markets.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Controlled expenses, eliminated waste, reduced overhead costs, and developed operating budgets to enhance financial efficiency.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Conducting monthly P&L review and study.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Monitored performance metrics of regional operations teams, identified improvement areas, and developed strategies to enhance productivity.
- Conducted regular meetings with staff to discuss progress, address challenges, and align on goals.
- Created performance reviews for staff members based on established criteria.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
Specialty Manager
Smile Brands
Mesquite, TX
05.2005 - 11.2021
- Led Oral Surgery team across 15 offices in Dallas metroplex, ensuring consistent patient care.
- Maintained patient records, scheduled appointments, and addressed billing inquiries to enhance patient experience.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Monitored inventory of dental supplies and placed orders.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Assisted in training new employees on office policies and procedures related to dental services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Participated in industry events such as conferences, workshops, tradeshows., representing the practice.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College -
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXSkills
- Process Optimization
- Risk Management
- Operational Efficiency
- Multi-unit operations management
- Inventory Monitoring
- Expense Tracking
- Budget management
- Standard Operating Procedures
- Budget Management
- Customer and vendor relations
- Report writing experience
- Outstanding communication skills
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
General Manager
ClearChoice
04.2025 - Current
Regional Operations Manager
Complete Specialty Solutions
11.2021 - 11.2024
Specialty Manager
Smile Brands
05.2005 - 11.2021
Some College -
The University of Texas At Brownsville And Texas Southmost College