Aime Gatica
Las Vegas
Summary
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager/Senior Leasing Manager
Cushman & Wakefield
Las Vegas
07.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Established policies for late fees, pet ownership, smoking regulations.
- Conducted market research to identify potential tenants and rental rates.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Assisted in the preparation of marketing materials for vacant units.
- Maintained accurate financial records related to rental income and security deposits.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Provided potential tenants tours of properties.
Property Manager
Davlyn Investments
Las Vegas
11.2022 - 07.2024
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Managed all maintenance requests from tenants in a timely manner.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Compiled and conveyed operational and financial data to regional manager.
- Met with committees to discuss and resolve legal and environmental issues.
- Managed and oversaw operations, maintenance and administration of properties.
Property Manager
Wilson Real Estate
Yakima
02.2016 - 09.2022
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Managed all maintenance requests from tenants in a timely manner.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Completed lease applications and verifications, notifying prospects of results.
- Exercised direct supervision over property staff.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Drafted and monitored budgets for overall maintenance and operations.
- Handled resident complaints and expedited maintenance requests.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Education
Associate of Applied Business - Business
Columbia Basin College
Pasco, WA06.2021
High school diploma - Business
Pioneer High School
San Jose, CA11.2007
Skills
- Customer service
- Financial analysis
- Market research
- Property management
- Lease negotiation
- Eviction processing
- Performance evaluation
- Conflict resolution
- Vendor management
- Occupancy strategies
- Marketing strategies
- Team leadership
- Customer relations
- Project management abilities
- Marketing
- Team collaboration
- Contract management
- Succession planning
- Cost reduction
- Marketing tactics
- Money handling
- Customer service and satisfaction
- Google drive
- Budget assistance
- Financial management
- Microsoft office expertise
- Compliance
- Operations management
- Recruiting and interviewing
- Employee performance evaluation
- Decision-making
- Multitasking and organization
- Budgeting and finance
- Cost control
Certification
- Driver's License, 10/01/10, 10/01/26
- Real Estate License, 01/01/24, 01/01/26
- Preparer Tax Identification Number (PTIN), 01/01/26, This is a number that IRS issues to tax prepares after completing a tax preparation course. I first obtained in 2019 and every year since I have renewed.
Languages
- English
- Spanish
- 5
- 5
Personal Information
Relocation: Anywhere
Workauthorization
Authorized to work in the US for any employer
Awards
Company Property Super Star of The Year 2023
Employee of the Month 3 times in 2023
Award for Best Property 2023
Accomplishments
- Employee of the month 5 times
- Property of the year
- Top Property for Review
- Property Manager of 2023
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Manager/Senior Leasing Manager
Cushman & Wakefield
07.2024 - Current
Property Manager
Davlyn Investments
11.2022 - 07.2024
Property Manager
Wilson Real Estate
02.2016 - 09.2022
Associate of Applied Business - Business
Columbia Basin College
High school diploma - Business
Pioneer High School
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