Aime Kikwanza
Hamilton,Ohio
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Pasteur Institute. Excelled in complex problem-solving and time management, achieving strategic goals through effective communication and multitasking. Skilled in team leadership and fostering high-quality service delivery, demonstrating significant improvements in operational efficiency.
Overview
2
2
years of professional experience
Work History
Gestionnaire De L'église
Pasteur Institute
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Baccalauréat En Sciences Informatiques Et Gestion - Gestionnaire
Collège Ngeen
Kinshasa RDC Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Multitasking
Timeline
Gestionnaire De L'église
Pasteur Institute
07.2022 - Current
Baccalauréat En Sciences Informatiques Et Gestion - Gestionnaire
Collège Ngeen
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