Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aime Sanchez

Kyle,USA

Summary

Highly driven individually that works well with others and exemplifies leadership skills. I have been equipped in multiple data systems and applications. I have strong communication skills, detail-oriented, and am accustomed to a fast-paced office environment where quick decisions and flexibility are essential. I pride myself in being a quick study and multitasking effectively to meet multiple deadlines, projects, and responsibilities. I am versed in the importance of confidentiality, as that is a top requirement of many of the positions I have held. I am a very positive person who looks for solutions to problems using a proactive approach and will thoroughly research a situation or question to ensure accurate information.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Career Counselor

Gary Job Corps Center
09.2023 - Current
  • Manage a caseload of 70+ students aged 16-24 years old that live on a government facility pursing high school education, technical training programs, licenses, certifications, and obtaining employment
  • Establish a working rapport with all assigned students and maintain an organized tracking system
  • Use and navigate multiple databases, systems, and applications
  • Ability to work with diverse populations, including those with disabilities, mental health diagnosis, language barriers, trauma/abuse history, and drug/alcohol abuse history
  • Create and adapt to program changes and innovations
  • Student development and growth
  • Using assessments to help students identify their interests, aptitudes, and career goals to develop individualized career plans
  • Updating student records with progress towards short-term, mid-term, and long-term goals
  • Create projects and monthly groups that target certain areas to encourage mental, physical, and emotional health
  • Providing individual and group counseling sessions to address personal and career-related concerns.
  • Assist students resolve issues that may be affecting their career readiness and assist with problem-solving
  • Referrals to support services like housing, child care, and transportation.
  • Facilitate case management panel meetings for at risk students to prevent separation from the program.
  • Submit monthly evaluations and case notes of progress and/or barriers
  • Create educational materials, resources, and collaborate with fellow counselors to aid in on boarding and training
  • Create accountability strategies to improve on barriers
  • Provide resources for diverse needs
  • Submit and process paperwork to graduate students
  • Assist with helping students obtain employability skills, workplace behavior, and workplace expectations
  • Complete 30+ trainings monthly and annually
  • Cross-train equipped to represent other departments in time of need
  • Assisting students with job searching and placement, resume writing, and interview preparation
  • Connecting students with potential employers through career fairs, job boards, and other networks
  • Assist students transition into employment after graduation, including providing resources for job retention
  • Monitoring student progress and providing ongoing support after graduation
  • Collecting data on student placement and retention to evaluate the effectiveness of the program
  • Maintain working relationships with staff members, management, teachers, and trade instructors to track student's progress and partner on maintaining constant communication with students

Office and Sales Coordinator

Sun Communities
03.2023 - Current
  • Assist Property Manager in developing a start up manufactured community
  • Greets and establishes rapport with guests, current and prospective residents. File community comments, suggestions and complaints to the Community Manager
  • Prepares and distributes resident and community communications
  • Collects and posts resident security deposits, make collection calls, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
  • Performs general administrative functions such as answering phones, typing, copying, faxing, filing, ordering supplies, process work orders, and invoices
  • Processes resident move-ins and move-outs
  • Assists with planning and coordinating resident relations events, marketing, and activities within the community
  • Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner
  • Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications
  • Completes new move-in incentive requests for non-Sun Homes deals
  • Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials
  • Maintains the petty cash fund, ensuring to record expenditures in the proper accounts
  • Prepare bank deposit slips and deposit funds as required; makes daily bank runs as needed
  • Contact contractors when appropriate for property maintenance
  • Achieve a monthly sales quota

Customer Service Representative

SafeRide Health
12.2021 - 07.2022
  • With SafeRide being a new and upcoming company that has grown so quickly exponentially, I was able to gain so much knowledge and experience with multiple insurances across the US and the services they provide for those in need of transportation, lodging, and financial help for those that aren't able to provide for themselves
  • Take inbound and making outbound calls to schedule non-emergency transportation for urgent and non-urgent medical appointments
  • Work with multiple departments of the company including billing, medical facilities, transportation providers, health plans, etc.
  • Assess every call on how I would handle it, whether it would be a complaint call or what services are needed for the member to making sure I educate them on what they qualify for as well
  • For urgent appointments I had to act quickly, calmly under pressure, and sufficiently to work with my teams to exhaust and provide all options for individual members

Business Development Manager

San Antonio Home Services
11.2020 - 03.2022
  • Run and develop a new Home and Remodeling services company of a 1% Top Realtor with gaining property management and realtor experience while gaining knowledge of his other companies working intertwined
  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange and attend business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices , etc.
  • Handle funds
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople
  • Maintain a business card to coordinate events, attend events, and purchase office equipment

Server/Bartender/Trainer

Texas Roadhouse
04.2014 - 01.2021
  • Worked at multiple locations
  • Server position was first obtained and quickly promoted to bartender and trainer within 6 months, being highest position before management
  • Having different positions different days had me multitask and excel in each area
  • Maintain multiple tables and parties while being quick and intentionally thoughtful of each one
  • Greet, take orders, serve food, handle high amounts of cash flow, clean your assigned section and/ or duty
  • Provide genuine customer service with a motivation to up-sell, combining customer service and sales
  • Build rapport and genuine relationships with cliental
  • Learned bar service knowledge, etiquette, recipes, bar back duties, handled inventory
  • Open and close bar/restaurant
  • Once a trainer, dedication of extra time was assigned to support and guide fellow servers and bartenders

Customer Service/Collections Rep

Alorica
03.2019 - 07.2019
  • Talk to customers over the phone to resolve their questions or concerns pertaining to their loans and what we offer
  • Inbound/Outbound calls
  • Retain and update customer information as necessary
  • Smoothly attempt to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of payment authorizations
  • Process payments up to thousands of dollars
  • Offer customers ability to pay off loans or provide financial assistance if qualified
  • Track all call-related information for auditing and reporting purposes through special programs such as Citrix and Remote
  • Provide feedback reports on call issues related to downtime and/or training issues
  • Position required intense month and a half training going through the logistics of loan and collection knowledge, programs used, and proper customer service
  • Received commission through personal collections success was given and through quality of customer service call

Health Coach

Herbalife
11.2015 - 12.2016
  • Provide customer service through phone, email, and face-to-face
  • Measure and input clients medical and fitness information to create specific workout plans and meals
  • Lead weekly bootcamps
  • Provide support and encouragement to help clients reach certain goals
  • Attend and lead meetings all over Texas entailing new and innovative ways to reach sales goals, new marketing ideas, and ways to connect with clients more
  • Handle large payment transactions, billing, and invoices
  • Sell, up-sell, achieve monthly quotas, and market Herbalife products while using them myself

Caregiver/Personal Assistant

Private In-Home
09.2015 - 11.2016
  • Provide physical, emotional, and constructive aid and support for a disabled 18 year old
  • Assist with daily activities and needs
  • Create educational activities, read to patient, and take on walks
  • Provide transportation to certain activities and appointments
  • Participated with patient in 3 different types of therapy: Music, speech, and behavioral
  • Meal prep and plan meals
  • Help with activities of all daily living activities
  • Administrating different medications and treat diagnoses
  • Obtained knowledge of cerebral palsy, diabetes, epilepsy, ADHD, and autism, and severe speech impairment
  • Remain calm, react quickly and efficiently in medical emergencies or behavioral interactions

Team Member

Chick-Fil-A
06.2011 - 08.2013
  • Give customers best customer service experience while eating at a high-quality fast food restaurant
  • Serve customers by taking orders through drive thru and/or front counter, then serving food
  • Make fresh beverages, deserts, and fries
  • Bag orders through fast paced environment
  • Dealt with cash flow while being a cashier
  • Scheduled catering order, set up and partake in marketing events and lead private parties planned

Education

Bachelor's - Public Health

University of Texas At San Antonio
San Antonio, TX
12-2025

Summer Classes - Nursing

Northwest Vista College
San Antonio, TX
08.2016

Summer Classes - Nursing

Austin Community College District
Austin, TX
08.2015

High School Diploma - undefined

Lehman High School
Kyle, TX
06.2013

Skills

  • Verbal and written communication
  • Microsoft Office applications
  • Bilingual
  • Time Management
  • Interpersonal and empathetic
  • EMT Experience, CPR, First Aid, HIPPA
  • Volunteer Services 200 Hours
  • Fundraising planning
  • Employee and student retention
  • Customer service
  • 30 Staff trainings and certificates completed monthly and annually
  • Business Development
  • Case management
  • Project leadership
  • Behavioral health
  • Office Management
  • Teamwork
  • Property management
  • Event Marketing
  • Citrix, CIS, Data Analysis, Yardi
  • Managing Funds
  • POS, Yardi, SPSS

Certification

  • Kimberly Baguez, Counseling Manager

Gary Job Corps

Kimbaguez@gmail.com

210-383-1112 Cell


  • Lisa Adams, CEO

Hats off for Veterans

Lisa@HOFV.org

512-682-5333 Office


  • Heather Smith, Vice President/Chief Operating Officer

Night Hawk Frozen Foods

smithnab@gmail.com

512-573-4911 Cell


  • Roberta Ruiz, Administrative Assistant/Graduate Student Support

Texas State University

roberta@txstate.edu

737-206-1697 Cell


*Recommendation letters available upon request

Timeline

Career Counselor

Gary Job Corps Center
09.2023 - Current

Office and Sales Coordinator

Sun Communities
03.2023 - Current

Customer Service Representative

SafeRide Health
12.2021 - 07.2022

Business Development Manager

San Antonio Home Services
11.2020 - 03.2022

Customer Service/Collections Rep

Alorica
03.2019 - 07.2019

Health Coach

Herbalife
11.2015 - 12.2016

Caregiver/Personal Assistant

Private In-Home
09.2015 - 11.2016

Server/Bartender/Trainer

Texas Roadhouse
04.2014 - 01.2021

Team Member

Chick-Fil-A
06.2011 - 08.2013

Summer Classes - Nursing

Northwest Vista College

Summer Classes - Nursing

Austin Community College District

High School Diploma - undefined

Lehman High School

Bachelor's - Public Health

University of Texas At San Antonio

Similar Profiles

CREATE PROFILE