- Compassionate Case Manager experienced in fast paced environments. Hardworking and dedicated to achieving desired case outcomes that provide success to clients and a better quality of life.
- An excellent problem solver with advanced skills in conflict resolution and de-escalation techniques.
- A conscientious and competent professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance.
- Strong communication and management skills and committed to inspiring community service.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments utilizing strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hi, I’m
Aime Sterling
Salt Lake City
Summary
Overview
14
years of professional experience
1
Certified Adult Mental Health Case Manager
1
Certified Property Manager
1
Project Management Certification
Work History
Valley Behavioral Health Salt Lake City
Certified Case Manager, Team Lead
10.2021 - 02.2024
Job overview
- Conducted home visits to evaluate the effectiveness of care management interventions.
- Facilitated communication between clients, families, and healthcare providers.
- Identified potential risks associated with a client's physical or mental health conditions and developed strategies to mitigate those risks.
- Facilitated referrals to community resources such as housing, employment opportunities, transportation options, educational programs, and recreational activities.
- Maintained accurate records of all interactions with clients using electronic medical records systems.
- Monitored client compliance with treatment plans and medication regimens.
- Assessed client eligibility for financial assistance programs or entitlements related to healthcare services.
- Monitored progress of clients in meeting goals established in care plans.
- Provided emotional support and crisis intervention when necessary.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Conducted home visits to assess living conditions and support needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Provided referrals to appropriate medical, mental health, and social services.
- Advocated on behalf of clients to secure necessary services and support.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained confidentiality and adhered to professional ethics and standards.
- Recruited, interviewed, and hired volunteers and staff.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with industry standards and regulations.
- Motivated team members through recognition programs and performance-based incentives.
- Maintained positive working relationship with fellow staff and management.
University of UtahSalt Lake City
Mobile Crisis Outreach Team Crisis Worker
09.2018 - 10.2021
Job overview
- Provided crisis intervention services to individuals, families, and groups in a residential setting.
- Coached clients on problem solving skills while providing emotional support during times of distress.
- Created an environment that fosters safety, respect, trust, and hope among clients.
- Maintained accurate records of client progress and interventions provided.
- Actively listened to understand the underlying issues related to each client's behavior.
- Supported family members by helping them develop healthy coping strategies when dealing with challenging behaviors from their loved one.
- Assisted clients in identifying community resources to support recovery efforts.
- Maintained accurate clinical documentation of client information including assessment notes, treatment plans, discharge summaries.
- Performed home visits as needed to check-in on the status of high-risk individuals living independently or with family members.
- Evaluated potential risk factors associated with each client's situation to assess safety concerns.
- Provided psychoeducation about various mental health topics including depression, anxiety, substance abuse disorders.
- Provided suicide risk assessment and prevention for clients.
- Helped clients to identify and develop coping techniques.
- Provided emergency crisis response services by phone.
- Maintained clinical documentation of client interventions.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Responded to emergency situations with professionalism and adherence to ethical guidelines.
- Advocated for clients, assisting in accessing necessary social services and resources.
- Implemented suicide prevention strategies and conducted risk assessments to prevent self-harm.
- Provided immediate emotional support and stabilization to individuals experiencing acute mental health crises.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery.
- Educated family members and helped each support clients by improving coping techniques.
- Participated in community outreach programs to raise awareness about mental health and available support services.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Provided follow-up care, including referral to long-term mental health services and support groups.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Coordinated with healthcare providers, law enforcement, and other agencies to ensure comprehensive support for clients.
Cottonwood Lawn LLCSalt Lake City
Landscape Worker
03.2015 - 10.2017
Job overview
- Resolved customer inquiries promptly and professionally.
- Cultivated soil prior to planting trees or flowers in order to create ideal growing conditions.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Inspected completed projects for quality assurance purposes.
- Communicated effectively with clients regarding project timelines and expectations.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Removed debris from work sites after completion of each project.
- Assisted in planting trees and shrubs according to landscape design plans.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Performed routine maintenance on all types of landscaping equipment.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Laid sod pieces over prepared areas of soil in order to establish new lawns.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Installed sprinkler systems for residential and commercial customers.
- Answered customer questions regarding care and general knowledge of landscape.
- Installed block and stone décor according to plans and specifications.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
7-11 Convenience StoreSalt Lake City
Customer Service Cashier
01.2015 - 03.2017
Job overview
- Maintained accurate records of transactions using the point-of-sale system.
- Operated cash registers to process payments for goods and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
Sprouts Farmers Market Inc, GroceryHolladay
Customer Service Rep/Floater
01.2014 - 10.2016
Job overview
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
ChevronSalt Lake City
Customer Service Cashier
11.2009 - 08.2011
Job overview
- Maintained accurate records of transactions using the point-of-sale system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Salt Lake Community CollegeSalt Lake City, UT
Some College (No Degree) from General Studies/Social Studies
University Overview
- Completed professional development in Property Management and earned my Certification.
Utah College of Massage TherapySalt Lake City, UT
Associate of Applied Science from Health And Wellness
01-2010
University Overview
- Participated classes that promoted health and wellness for people who suffered with chronic pain. Participated in a pre med course at the University of Utah and completed 2000 hours of clinical training that required hands on training every weekend that provided low cost massage for all community members.
Skills
- Care coordination
- Risk assessment
- Case management software
- Crisis intervention
- Client advocacy
- Record keeping
- Resource referral
- Client evaluation
- Conflict resolution
- Case documentation
- Team collaboration
- Patient needs assessment
- Financial resource management
- Verbal and written communication
- Organization and multitasking
- Multitasking and organization
- Relationship building
- Referral coordination
- Time management
- Medical records management
- Annual case reviews
- Report writing
- Active listening
- Staff management
- Health history documentation
- Case management
- Point-of-sale operation
- Transaction processing
- Customer complaint resolution
- Inventory management
- Sales reporting
- Product knowledge
- Effective communication
- Problem solving
- Attention to detail
- Emotional support
- Adaptability and flexibility
- Cash handling
- Check processing
- Positive and professional
- Order coordination
- Phone etiquette
- Customer inquiries
- Customer focus
- Payment processing
- Cash handling expertise
- Up-selling techniques
- Refund handling
- Cash management
- Quality assurance
- Basic math
- Calm demeanor
- Guest services
- Patience and composure
- Data entry proficiency
- Customer satisfaction
- Reliability and punctuality
- Refunds and exchanges
- Flexible schedule
- Loss prevention
- Excellent communication
- Negotiation skills
- Interpersonal skills
- Professional demeanor
Affiliations
Affiliations
- Reading: Non Fiction, History, Auto Biographies, Educational Books, and of course, books with humor.
- Art
- Fishing, Camping, Hiking and anything in nature.
- Gardening and growing food.
- Animals
Accomplishments
Accomplishments
- Met and exceeded weekly KPI expectations.
- Successfully housed 15 clients bringing them out of homelessness.
- Accomplished providing stable environments for disabled individuals.
- Obtained resources and needed items for clients that enhanced their quality of life.
Certification
- Certified Case Manager for adults with mental and physical disabilities.
- Certified Mental Health Officer
- Valid Utah Driver's License.
Goals and Values
Goals and Values
I am passionate about working to find better solutions to situations and resources that provide a healthy and positive mindset for those who are suffering or in need of help. I am a unique individual who strives to find opportunities that improve the chances of success for people who are in tough situations. I also work to bring motivation and enthusiasm to all environments which allow for people to feel valued and motivated which I believe encourages people to feel appreciated which in turn brings a higher productivity rate to the work place. Most important qualities are authenticity and integrity.
My personal goals include completing my degree at SLCC in Social Work and Business Management.
I am dedicated to self improvement and professional development.
I hope to own and operate a recovery/resource center of my own. I am also in pursuit of my Real Estate Licensing and hope to purchase property one day to open a sober living facility.
I am also pursuing my licensing in Life, Health, and Accident Insurance, as well as Property and Casualty.
My passion in life is helping others. I live to provide support to those who are invisible to most. My life purpose is in Social Work and helping people succeed in learning to live a healthy life in overcoming trauma.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Case Manager, Team Lead
Valley Behavioral Health
10.2021 - 02.2024
Mobile Crisis Outreach Team Crisis Worker
University of Utah
09.2018 - 10.2021
Landscape Worker
Cottonwood Lawn LLC
03.2015 - 10.2017
Customer Service Cashier
7-11 Convenience Store
01.2015 - 03.2017
Customer Service Rep/Floater
Sprouts Farmers Market Inc, Grocery
01.2014 - 10.2016
Customer Service Cashier
Chevron
11.2009 - 08.2011
Salt Lake Community College
Some College (No Degree) from General Studies/Social Studies
Utah College of Massage Therapy
Associate of Applied Science from Health And Wellness