Aimee Abbott
Urbandale,IA
Summary
Detail-oriented professional with exceptional customer service expertise. Demonstrated ability to efficiently manage multiple tasks in fast-paced settings. Resourceful Senior Community Association Manager recognized for high productivity and effective conflict resolution. Skilled in financial oversight and operational management, ensuring seamless community operations and enhanced customer satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Community Association Manager
Sentry Management
West Des Moines, Iowa
09.2021 - Current
- Managed daily operations of community associations and maintained strong board relations.
- Developed and implemented annual budgets aligned with community goals and objectives.
- Led board meetings, providing guidance on governance and compliance matters, financial and budget training.
- Facilitated conflict resolution between residents to promote a harmonious community environment.
- Oversaw financial management, including budgeting and monitoring expenses for associations.
- Facilitated communication between board members and residents to address concerns effectively.
- Monitored compliance of rules and regulations by members of the association.
- Oversaw vendor selection processes, ensuring quality service delivery for residents.
- Prepared monthly board packets and manager reports in a timely manner.
- Negotiated terms with service providers on behalf of the association in order to secure favorable rates.
- Created CD comparison spreadsheets to show the amount of income received at the end of the term for various amount options, using HOA funds for the best rates available.
- Led training sessions for staff on various ideas and items implemented with current boards.
Community Association Manager
Sentry Management
West Des Moines, IA
02.2018 - 09.2021
- Managed community operations and communications for multiple homeowner associations.
- Facilitated regular board meetings to discuss community issues and initiatives.
- Coordinated maintenance and repairs with vendors to ensure property upkeep.
- Developed and implemented policies, procedures, and regulations for the community association.
- Responded to resident and board inquiries and concerns promptly.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Maintained accurate records of association meetings, finances, and contracts.
Office Manager
Sue Clark Real Estate Services
Clive, USA
03.2015 - 02.2018
- Reviewed Homeowner's Declaration of Covenants for all associations.
- Coordinated maintenance and repairs based on homeowner requests, confirming cost coverage by associations.
- Monitored homeowners' HOA dues, mailed monthly past due notices, and initiated collection processes with legal counsel.
- Prepared monthly financial reports and budget comparisons for each association.
- Distributed memos from Board of Directors or management to homeowners regarding association matters.
- Ensured timely responses to homeowner inquiries within 24 hours.
- Managed records for each association's investment and rental properties, contacting homeowners with expired rental agreements.
- Processed payments and maintained vendor insurance documentation.
Special Education Associate
Johnston Community School District
Johnston, USA
08.2006 - 01.2015
- Worked one-on-one with students with special needs who were or were not integrated into the general education setting.
- Monitored student progress in classroom and small groups and reported observations to educators.
- Supported office staff, including constructing art projects for teachers and staff.
- Organized and maintained educational materials and resources for lessons.
- Implemented positive reinforcement systems to encourage appropriate behavior among students with disabilities.
- Assisted classroom teachers in implementing accommodations and modifications for students with disabilities.
- Communicated regularly with parents regarding student performance in school both verbally and through written reports.
- Provided one-on-one instruction to students with special needs in a variety of academic and functional areas.
- Attended workshops and seminars related to special education topics such as autism spectrum disorders or assistive technology applications.
Guest Coordinator
Serenity Couture
West Des Moines, USA
03.2004 - 05.2006
- Provided guests with a positive experience and professional impression.
- Greeted guests upon arrival and ensured their needs were met.
- Coordinated and booked spa service appointments using Millennium Software.Suggested and sold salon services and retail products customized to fit customers' needs.
- Educated clients on product offerings and service packages available.
- Handled customer complaints efficiently and professionally.
- Trained new staff on customer service standards, best practices, and utilizing software.
- Provided support during events to enhance guest experiences and engagement.
Skills
- Enthusiastic attitude
- Consistent reliability
- Dependable and adaptable
- Problem-solving abilities
- Customer service excellence
- Motivational guidance
- Client engagement and retention
- Team leadership skills
- Training delivery
- Attention to detail
Accomplishments
Great Idea Award, Q3 2022
Timeline
Senior Community Association Manager
Sentry Management
09.2021 - Current
Community Association Manager
Sentry Management
02.2018 - 09.2021
Office Manager
Sue Clark Real Estate Services
03.2015 - 02.2018
Special Education Associate
Johnston Community School District
08.2006 - 01.2015
Guest Coordinator
Serenity Couture
03.2004 - 05.2006