Aimee Aguilar
Temple,TX
Summary
Bilingual Customer Service and Sales Professional with 7+ years of experience in client support, insurance sales, and administrative roles. Recognized for strong communication, problem-solving, and relationship-building skills. U.S. Army Veteran with proven discipline, teamwork, and leadership experience. Fluent in Spanish and licensed in Property & Casualty Insurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Sales Agent
SelectQuote
07.2021 - 03.2025
- Guided clients in understanding Medicare insurance plans, facilitating informed coverage choices.
- Sustained relationships with insurance carriers for up-to-date industry insights.
- Maintained compliance with Medicare regulations while managing client interactions.
- Delivered quality service, prioritizing trust-building and client satisfaction.
Customer Care Team
Donlen Fleet Management
02.2021 - 06.2021
- :
- Addressed customer inquiries efficiently through deep product understanding and professionalism.
- Utilized persuasive communication to advance service promotion, aiding sales initiatives.
- Improved client retention by fostering relationships and diligent follow-up practices.
- Worked alongside cross-functional teams to boost process efficiency and effectiveness.
Switchboard Operator / Receptionist
Ricoh
05.2019 - 10.2019
- Managed multi-line phone system to maintain efficient and professional communication flow.
- Ensured positive first impressions by directing visitors and customers to proper representatives.
- Executed email correspondence and administrative duties at the front desk.
Customer Service Representative
Gerber Collision & Glass
12.2016 - 12.2018
- Coordinated repair appointments, rental cars, and insurance payments for seamless service delivery.
- Streamlined accounts receivable and insurance billing processes to enhance payment efficiency.
- Delivered exceptional service during repair processes, resulting in improved customer satisfaction.
Education
AS - Social Behavior
Yuba College
Marysville, CAHigh School Diploma - undefined
Albert Powell High School
Yuba City, CASkills
- Customer Support & Client Relations
- Insurance Sales & Billing
- Administrative & Office Management
- Microsoft Office & Call Center Systems
- Fluent in Spanish
- Accounts Receivable
- Phone Etiquette & Multi-line Systems
Certification
Insurance Producer License – Property & Casualty
Languages
Spanish
Native or Bilingual
Military Service
United States Army – E-4 (Honorable Discharge). Deployed to Afghanistan as part of the S6 Communications Shop.
Timeline
Bilingual Sales Agent
SelectQuote
07.2021 - 03.2025
Customer Care Team
Donlen Fleet Management
02.2021 - 06.2021
Switchboard Operator / Receptionist
Ricoh
05.2019 - 10.2019
Customer Service Representative
Gerber Collision & Glass
12.2016 - 12.2018
AS - Social Behavior
Yuba College
High School Diploma - undefined
Albert Powell High School
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