AIMEE AVILA
Orlando,FL
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
30
30
years of professional experience
Work History
Room Inspector
Courtyard by Marriott
05.2024 - Current
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Optimized inventory management by keeping accurate records of supplies used during inspections and reordering when necessary.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
- Achieved a high level of guest satisfaction by consistently prioritizing the timely resolution of any issues identified during room inspections.
- Upheld high standards of safety compliance by regularly reviewing emergency procedures during training sessions.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
Housekeeper
Courtyard by Marriott
08.2023 - 05.2024
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Housekeeping Supervisor/Attendant
The Guild-Miami, FL
12.2020 - 08.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Housekeeping Supervisor/Attendant
La Quinta-Plantation, FL
07.2016 - 11.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Kept building entryway glass clean and polished for professional presentation
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
Cleaning Team Leader
Toys"R"Us
02.1995 - 06.2015
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Facilitated cross-training opportunities among team members, promoting versatility in skillsets and improving overall capabilities of the group.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.1988
Skills
- Cart Stocking and Organization Supply Replenishment
- Drapery Washing Multitasking and Prioritizing
- Microsoft Office COVID-19 Safety Procedures
- Health Standards Compliance CDC Sanitation Guidelines
- Verbal and Written Communication Detail-Oriented
- Work Planning and Organization Service Oriented
- Residential Cleaning
- Home Care
- Cooking
- Childcare
- Senior Care
- Maintenance knowledge
- Team Supervision
- Health and Safety Regulations
- Housekeeping knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Room Inspector
Courtyard by Marriott
05.2024 - Current
Housekeeper
Courtyard by Marriott
08.2023 - 05.2024
Housekeeping Supervisor/Attendant
The Guild-Miami, FL
12.2020 - 08.2023
Housekeeping Supervisor/Attendant
La Quinta-Plantation, FL
07.2016 - 11.2020
Cleaning Team Leader
Toys"R"Us
02.1995 - 06.2015
High School Diploma -
Hialeah-Miami Lakes Senior High School