Aimee Belarmino da Silva
Punta Gorda
Summary
Client Success professional with 10+ years of experience supporting prospects and clients through onboarding, engagement, and value realization across pre- and post-sales cycles. Proven ability to understand client business priorities, articulate value, and deliver a seamless client experience. Strong alignment with a Client for Life philosophy.
Overview
13
13
years of professional experience
Work History
Substitute Teacher / Volunteer
Babcock Neighborhood School
Babcock Ranch
08.2024 - Current
- Lead structured interactions with students, staff, and parents to ensure clarity and engagement
- Communicate complex information clearly while maintaining organization and accurate documentation.
Client Relationship Specialist
LUXE Properties LLC
Miami/Fort Lauderdale
03.2018 - 03.2024
- Led prospect and client calls to understand priorities and decision criteria
- Articulated value by aligning services to client objectives.
- Delivered customized onboarding experiences for new clients.
- Built trusted, long-term relationships through proactive communication.
- Audited contracts and documentation for accuracy and compliance.
- Maintained 100% client satisfaction and retention outcomes.
Sales Manager / Client Operations Lead
Confidential Company
Boca Raton
10.2021 - 11.2023
- Conducted account reviews to assess engagement and client needs.
- Collaborated with sales teams to demonstrate product capabilities.
- Coordinated with internal partners to maximize client value delivery.
- Applied strategic thinking and data analysis to improve outcomes.
- Supported new client onboarding and service delivery transitions.
Sales Coordinator / Client Support
TripAdvisor
Miami/Fort Lauderdale
03.2015 - 03.2017
- Supported prospects and clients through onboarding and engagement.
- Assisted with pre-sale platform demonstrations.
- Managed 15+ active client campaigns.
- Prepared presentations and reports to demonstrate value.
Social Media Marketing Manager / Administrative Support
brol.com
Miami
08.2012 - 03.2016
- Supported client engagement through content management and communications.
- Gathered feedback to improve customer experience and service satisfaction.
Education
Bachelor of Science - Mass Communications
Florida International University
Miami, FL08-2015
Skills
- Client success and onboarding
- Strategic communication and engagement
- Problem solving
- Team collaboration
- Positive reinforcement
- Discipline
- Stakeholder management
- Client relationship management
- Platform walkthroughs
- Pre-sale and post-sale support
- Client retention strategies
- Executive communication
- Strategic thinking
- Cross-functional collaboration
- Spanish-speaking support
LANGUAGES
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Substitute Teacher / Volunteer
Babcock Neighborhood School
08.2024 - Current
Sales Manager / Client Operations Lead
Confidential Company
10.2021 - 11.2023
Client Relationship Specialist
LUXE Properties LLC
03.2018 - 03.2024
Sales Coordinator / Client Support
TripAdvisor
03.2015 - 03.2017
Social Media Marketing Manager / Administrative Support
brol.com
08.2012 - 03.2016
Bachelor of Science - Mass Communications
Florida International University