Aimee Burkhart
Chandler,AZ
Summary
General Restaurant manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods with an unremarkable 15 + years of Restaurant management expirance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Oregano's
Tempe , AZ
07.2023 - Current
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Assisted with kitchen preparation during peak times as needed.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
Restaurant Manager
Tomaso's Specialty Foods
Phoenix , AZ
02.2020 - 05.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained new employees to perform duties.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained detailed records of sales transactions and daily shift reports.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Restaurant Manager
Carolina Prime Steakhouse
Charlotte, NC
05.2013 - 01.2020
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Ensured compliance with all food safety regulations and sanitation standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed hiring and development of all new and current employees.
- Completed scheduling for all employees and the management team.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Optimized profits by controlling food, beverage and labor costs.
Education
Associate of Arts - Organizational Leadership
Everest College
Phoenix, AZ05-2011
Skills
- Business Management
- Customer Engagement
- Talent Development
- Health Code Compliance
- Inventory Management
- Restaurant Operations Management
- Food Safety
- Data Management
- Budgeting and profitability
Certification
- Food Handlers/Serve Safe, management certificate, leader of the year award by Tomosos 2021 2022
Timeline
Restaurant Manager
Oregano's
07.2023 - Current
Restaurant Manager
Tomaso's Specialty Foods
02.2020 - 05.2023
Restaurant Manager
Carolina Prime Steakhouse
05.2013 - 01.2020
Associate of Arts - Organizational Leadership
Everest College
- Food Handlers/Serve Safe, management certificate, leader of the year award by Tomosos 2021 2022
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