Aimee Catlett
Administrative support
Kirkland,WA
Summary
Seeking stable, long-term position. Bringing warmth, humor, intelligence and efficiency every day. Experienced professional with over 12 years in Office Management, former Federal Officer and First Responder.
Excellent reputation for solving problems and providing stellar customer service to every demographic under fast-paced and stressful conditions. Well-versed in assisting law enforcement, LEDS certified.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
EAM Admnistrator
Schnitzer Steel
Woodinville, WA
12.2022 - 04.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Gathered and inputted data using Oracle to produce reports effecting future decisions regarding assets.
- Trained in the Truck Scale position.
- Trained in the Cashier position.
911 Emergency Dispatcher
City Of Astoria
Astoria, OR
05.2022 - 10.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Library Circulation Assistant
Astoria Public Library
Astoria, OR
07.2017 - 05.2021
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Learned and adapted quickly to new technology and software applications.
- Trained in Cataloging and processing new materials, including wrapping and editing MARC records.
- Assisted staff members with various projects.
Education
Bachelor of Arts - Organizational Security And Management
University of Phoenix
Tempe, AZ 10.2004 - 05.2012
Skills
Analytical and Critical Thinking
Written Communication
Multitasking Abilities
Interpersonal Communication
Dependable and Responsible
Teamwork and Collaboration
Clerical Support
Software Proficiency
Calm in crisis situations
Ethical and honest
Certification
EMD - Emergency Medical Dispatch
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EAM Admnistrator
Schnitzer Steel
12.2022 - 04.2023
911 Emergency Dispatcher
City Of Astoria
05.2022 - 10.2022
Library Circulation Assistant
Astoria Public Library
07.2017 - 05.2021
Bachelor of Arts - Organizational Security And Management
University of Phoenix
10.2004 - 05.2012