AIMEE C. FREITES
Philadelphia,PA
Summary
Dedicated and adaptable professional with a proven track record in managing multiple priorities while delivering exceptional customer service and effective conflict resolution. Recognized for a positive attitude and a strong commitment to taking on additional responsibilities to achieve personal and organizational goals. Eager to acquire new skills that foster growth and enhance overall performance in dynamic work environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housekeeper
Maytte Housekeeping Services
01.2024 - 01.2026
- Residential, offices and restaurants(kitchen) deep cleaning
- Move out full house cleaning
- Move in full house cleaning
- Disposing of trash and recyclables of residential areas
- Hand-dusting and wiping down of furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuuming all rugs and carpeted areas.
- Waxing and polishing wood floors and other woodwork.
- Disinfecting, scrubbing and mopping kitchen, bathrooms and all floors of facilities.
Manager/Cook
Heart of Jerusalem Restaurant, Austin Bluff Loc.
06.2022 - 11.2023
- Employees recruiting
- Employee training
- Staff and kitchen supervision
- Inventory management
- Financial management
- Menu planning
- Customer related problems solving
- First line cook & Prep cook
- Tasks delegations
- Food safety
- Staff management
Housekeeper
Sparkle Shine Maid
11.2021 - 04.2022
- Disposing of trash and recyclables each day to avoid waste buildup.
- Hand-dusting and wiping down of furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuuming all rugs and carpeted areas.
- Waxing and polishing wood floors and other woodwork.
- Disinfecting and mopping kitchen, bathrooms and all floors of facilities.
Personal Assistant
Remy Properties & Investments
06.2021 - 10.2021
- Responded to phone calls, emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Outside office errands assistant: Bank deposits and redraws, shopping, deliveries, etc.
Front Desk
Ithaca Hotel
05.2018 - 06.2019
- Answered phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Prepared weekly employee work schedules for team members.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Monitored office, kitchen and rooms supplies by checking inventory and placing orders.
PREMIER (Physical Therapy Center) Santiago, Dom. Republic
08.2014 - 12.2016
- Patients evaluation
- Treatment of trauma, neurological and orthopedic patients
- Development of Therapy/ exercises plans
- Documentation of patients progress
- Direct communication and feedback with patients doctors
- Therapeutic massage
- Lymphatic massage
- Patient and family education
- Patient and family psychologic support
Customer Service Representative
Boost Mobile
01.2011 - 12.2011
- Provided primary bilingual customer support to internal and external customers.
Customer Service Representative/Agent
MoneyGram
05.2009 - 12.2010
- Provided primary bilingual customer support to internal and external customers.
- Assisted customer, Kiosk holders and store agents wiring and receiving money to different parts of the world.
- Offered advice and assistance to customers and Kiosk holders and store agents paying attention to special needs or wants.
- Communicated with vendors (Kiosk's) regarding backorders, in stock and future inventory, and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for locations, products, services and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative/Agent
Office Depot
01.2008 - 04.2009
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 98% of issues.
- Answered and directed calls to manage customer accounts, respond to service queries, processing and tracking of client’s orders.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend on demand products to customers.
- Prepared and deliver of customer sales quotes.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase company sales
- Informed customers of promotions to increase sales productivity and volume.
C.S.R. – Help Request Desk
SupraTelecom
04.2002 - 12.2003
- Answered and directed bilingual calls to manage customer accounts, respond to residential and business lines service queries, processing and tracking of feature changes of client’s lines.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Opening, “Swapping” and cancelation of costumers accounts.
- Used troubleshooting resolution to evaluate technical problems and find appropriate solutions.
- Determined customer needs and interests to recommend on demand products to customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99% of issues.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase company sales
- Informed customers of promotions to increase sales productivity and volume.
- Delivered superior customer service to retain existing customers and attract future customers.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor's Degree - Physical Therapy
Pontificia Universidad Católica Madre & Maestra
Dom. Republic01.2015
High school diploma - undefined
Instituto Montessori
01.2001
Skills
- Consistently accountable
- Skilled in resolving conflicts
- Strong focus on accuracy
- Customer engagement
- Experienced with digital tools
- Ethical conduct
- Focused on objectives
- Hygiene maintenance skills
Certification
- Licensed Physical Therapist - 2015-2020
- Language Proficient - Native
Languages
Spanish
Native or Bilingual
Interests
- I participate in low-impact exercises to strengthen core muscles
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Housekeeper
Maytte Housekeeping Services
01.2024 - 01.2026
Manager/Cook
Heart of Jerusalem Restaurant, Austin Bluff Loc.
06.2022 - 11.2023
Housekeeper
Sparkle Shine Maid
11.2021 - 04.2022
Personal Assistant
Remy Properties & Investments
06.2021 - 10.2021
Front Desk
Ithaca Hotel
05.2018 - 06.2019
PREMIER (Physical Therapy Center) Santiago, Dom. Republic
08.2014 - 12.2016
Customer Service Representative
Boost Mobile
01.2011 - 12.2011
Customer Service Representative/Agent
MoneyGram
05.2009 - 12.2010
Customer Service Representative/Agent
Office Depot
01.2008 - 04.2009
C.S.R. – Help Request Desk
SupraTelecom
04.2002 - 12.2003
High school diploma - undefined
Instituto Montessori
Bachelor's Degree - Physical Therapy
Pontificia Universidad Católica Madre & Maestra
WAYS I CAN HELP
- Answering calls, e-mails and providing information, errands, inventory. (All PA duties)
- Health and fitness coaching
- Profession Ergonometric education
- Psychological and emotional support to patients and family members
- I can help in any other way inside my possibilities and capability.
BENEFITS
- Fast learner
- Honesty, trust and confidentiality
- Ethical and professional self-manage