Aimee Compton

• Managed and supervised the daily operations of a busy mental health practice, ensuring smooth and professional clinic functioning.
• Conducted daily morning huddle sessions with various departments
• Facilitated monthly administrative meetings
• Responsible for planning, developing and implementing any office or administrative policy changes
• Provided support to front and back-office employees and over 30 therapists across two different locations.
• Template and managed schedules for over 30 providers
• Conducted 30, 60, and 90 day as well as annual performance evaluations for new and current staff members.
• Addressed patient and clinician problems or concerns promptly
• Managed the onboarding process for all newly hired employees in the office. Performed daily maintenance on computer systems, printers, faxes, copiers, and phone lines. Additionally, addressed any plumbing, electrical, or technical issues prior to contacting external vendors.
• Created and distributed a weekly interoffice newsletter highlighting employee milestones such as birthdays, marriages, and new babies. Managed all incoming calls from medical doctors, prioritizing and refilling prescriptions, while also handling FMLA/STD paperwork.
• Maintained medication and office/hospital procedures in precertification and patient eligibility
• Compliant with confidentiality, all matters pertaining to the practice are considered confidential
• Reconcile daily payments
• Effectively work with the CFO to ensure the budget is acceptable for purchasing approval
• Plan and implement any volunteer work the company is sponsoring
• Initiate office directed workshops outside the office, this includes any mental health sponsorship we are involved with
• Maintain professional poise while keeping the employees happy and engaged
• Resolve any employee related issues or concerns.
• Maintained inventory of office supplies by ordering materials as needed.
• Ensured compliance with safety regulations within the workplace environment.
• Scheduled meetings, appointments and travel arrangements for management personnel.
• Coordinated employee training programs related to productivity improvement initiatives.
• Provided technical support to staff members using computers or other electronic devices.
• Attended weekly staff meetings to discuss current issues affecting the department.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Guided employees in handling difficult or complex problems.
• Interpreted and communicated work procedures and company policies to staff.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Administered payroll and maintained proper documentation of employee personnel.
• Managed office budget to handle inventory, postage and vendor services.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Resolved customer complaints or answered customers' questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.

• Direct collaboration with team lead to align with office protocol
• Managed schedules for 7 Doctors, 3 Nurse Practitioners, and 3 testing rooms
• Efficiently managed vacation schedules to ensure adequate coverage for providers
• Approved all employee vacation requests and managed timekeeping using Kronos. Provided training and coverage support for front office staff.
• Managed precert and referral department as liaison, achieving streamlined communication and faster turnaround times for patient authorizations
• Handled incoming calls and directed callers to appropriate department or employee.
• Managed 3 outreach clinics (Red Bud, Fredericktown, and Nashville Il).
• Maintained positive working relationship with fellow staff and management.

Metro Heart Group and all the employees merged with SSM Health in 2013

• Dutifully oversaw and operated an 8 phone-line system
• Scheduled appointments for tests, hospital follow ups and NP consultations.
• Addressed patient concerns and provided effective solutions.
• Trained and mentored new employees in company procedures and protocols
• Enhanced employee evaluations through implementation of comprehensive feedback system.
• Managed timecards and PTO requests efficiently
• Oversaw the processing of employee FMLA/STD paperwork.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Responded to patient callbacks and phone-in prescription refill requests.

• Managed 4-line phone systems for 2 offices
• Scheduled a variety of medical imaging and diagnostic procedures, such as ultrasounds, MRI's, CT scans, videostroboscopies, VNG's, and barium swallows.
• Streamlined the pre-certification process for patient procedures and insurance benefits
• Handled patient check in and check out efficiently.
• Assisted doctors with various tasks