Aimee Crowley
Fairhope,AL
Summary
I have successfully triaged and managed for hospice agencies for the last 15 years. I bring value to an organization that includes extensive knowledge in all aspects of the hospice program.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RN Triage Manager
Healing Care Hospice
Downey, CA
03.2023 - Current
- I Manage the hospice program after normal business hours
- I am responsible for all incoming calls, patient follow-up, referrals, scheduling and conflict resolution
Triage Manager
Legacy Hospice
11.2020 - 03.2023
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
Triage Supervisor
TeamHealth
Fairhope, AL
04.2013 - 06.2020
- Triage after hour calls from skilled nursing facilities across Alabama
RN Regional Triage Manager
Gretchen Schaeffer/ED
Foothill Ranch, CA
05.2008 - 03.2015
- Hospice Care of The West-Anaheim, Ca949-338-3432
- Managed all aspects of the multisite hospice program after hours that included triaging incoming calls, education, intake, scheduling, compliance, conflict resolution and reporting
Administrator
SouthernCare Hospice
01.2004 - 01.2009
- Responsible for organization, supervision, and growth of the hospice program
- During my tenure the average daily census grew from30 to150 and the number of FTE's from10 to50
- My responsibilities included establishing and implementing goals for the local organization, oversight of patient and family care, hiring and termination of employees, and maintaining P&L reports
- I had one deficiency free state survey and maintained a corporate compliance score of94% or better
- I established a local quality improvement program that was adopted and then used regionally
- I also took the local facility from a net revenue of -3% to18%
Floor nurse
Forrest General Hospital
01.2003 - 01.2004
- I worked on the ortho/neuro unit that also received overflow from dialysis unit
- I was responsible for total care of patient from admission to discharge that consisted of wound care, physical therapy, maintaining drains, neuro status, G-tubes, NG tubes, blood sugars, traction etc
Education
ADN - undefined
Pearl River Community College
12.2003
Skills
- Hospicemd, hospicesoft, Allscripts, homecare homebase (10 years))
- Hospice Care
- Triage
- Medication Administration
- Program Management
- Tube Feeding
- Nursing
- Records Management
- EMR Systems
- Experience Administering Injections
- Nurse Management
- Profit & Loss
- Hospital Experience
- Case Management
- Basic IV
- EMR systems
- Program management
- Supervising experience
- Conflict management
- Profit & loss
- Home health
- Phone triage
- Hospice
- Medical-surgical
- Documentation review
- Hospital experience
- Communication skills
Certification
- RN
- BLS Certification
- RN License
- Compact State Nurse License
Additional Information
- Skills
- Generalized Skills
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Policies & Procedures Manuals
- Report & Document Preparation
- Spreadsheet & Database Creation
- P & L reports
- Records Management
- Meeting & Event Planning
- Inventory Management
- Expense Reduction & Payroll
- Https://www.visualcv.com/aimeecrowley
Timeline
RN Triage Manager
Healing Care Hospice
03.2023 - Current
Triage Manager
Legacy Hospice
11.2020 - 03.2023
Triage Supervisor
TeamHealth
04.2013 - 06.2020
RN Regional Triage Manager
Gretchen Schaeffer/ED
05.2008 - 03.2015
Administrator
SouthernCare Hospice
01.2004 - 01.2009
Floor nurse
Forrest General Hospital
01.2003 - 01.2004
ADN - undefined
Pearl River Community College