Aimee Deleon

Desktop SIU Investigator with extensive experience in claims investigation, customer advocacy, and fraud detection for property and personal auto policies. Skilled in managing complex workflows and gathering evidence using data intelligence reports and a range of investigative tools—including databases, public records, and vendor resources—to ensure compliance with company, state, and federal standards. Proactively reviews SIU referrals, initiates thorough investigations by collecting detailed evidence, and develops effective investigative strategies. Demonstrates expert knowledge of coverage issues, property damage, and state-specific legal and regulatory requirements while coordinating seamlessly with field SIU teams. Recognized as a subject matter expert on lower-risk, premeditated, opportunistic, and single-claim fraud, consistently communicating investigative conclusions and resolution recommendations to claims management and completing all required regulatory reporting. Known for high productivity, exceptional critical thinking, problem solving, and communication skills that drive efficient and accurate investigations.

• Received an Outstanding performance evaluation for 2024.
• Featured in the PA IFPA Newsletter for Q3 2023.
• Multiple notable cases highlighted in the 2023 NRZ SIU Report.
• Appointed as an Advisory Board Member in 2023.
• Promoted to Store Manager within six months as an Assistant Manager.
• Elevated to General Manager by successfully managing the highest-volume store in the district.
• Interviewed over 100 candidates and successfully staffed two new store locations.
• Achieved top sales in the district for more than six months.
• Developed and implemented loss prevention methods resulting in a 0.50% reduction in shrinkage rates.