Aimee Delle Donne
Elkton,Maryland
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Office Manager
Dentistry of Hockessin
Hockessin, Delaware
07.2022 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Front Desk Manager
Beauty Bar By Kristina Ruggerio
Wilmington, Delaware
09.2021 - 11.2022
- Answered and directed phone calls to correct personnel
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Receptionist/Manager
Sherif Zaki Salon And Oasis Spa
Wilmington, Delaware
10.2018 - 09.2021
- Answered and directed phone calls to correct personnel
- Coordinated service providers and appointments for clients
- Established and maintained good communications with personnel and clientele
- Managed, ordered and maintained inventory
- Greeted and directed all visitors, clients, and customers in a professional manner.
Receptionist/Manager
California Sun Tanporiums
Wilmington, Delaware
02.2012 - 10.2018
- Managed, ordered and maintained all inventory
- Provided training to all employees
- Delivered exceptional customer service to every client
- Handled the payroll for all employees
- Opening/Closing the salon daily
- Maintained and organized the weekly/monthly schedule
- Scheduled any maintenance needed for anything in establishment
- Maintained a clean, comfortable, welcoming environment for clients
Education
Certification In Phlebotomy -
Delaware Technical Community College
Wilmington, DE05.2018
High School Diploma -
Pencader Charter High School
New Castle, Delaware05.2012
Skills
- Customer Service
- Administrative and Office Support
- Documenting and Recording Information
- Attention to Detail
- Organizational Standards
- Reliable and professional
References
References available upon request
References
References available upon request.
Timeline
Office Manager
Dentistry of Hockessin
07.2022 - Current
Front Desk Manager
Beauty Bar By Kristina Ruggerio
09.2021 - 11.2022
Receptionist/Manager
Sherif Zaki Salon And Oasis Spa
10.2018 - 09.2021
Receptionist/Manager
California Sun Tanporiums
02.2012 - 10.2018
Certification In Phlebotomy -
Delaware Technical Community College
High School Diploma -
Pencader Charter High School